Sift Case Studies Real-time Resolution Case Study: Major American Airline

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	Real-time Resolution Case Study: Major American Airline Sift

Real-time Resolution Case Study: Major American Airline

Sift

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Aerospace
Applicable Functions	Sales & Marketing
Use Cases	Fraud Detection
Services	System Integration
Challenge	The major American airline was facing a high volume of Visa disputes, which were becoming valid chargebacks. Over the first three months, the company had over 4,700 Visa disputes initiated against them, representing $1.8 million. This was causing significant financial loss and operational challenges for the airline. The company needed a solution to reduce the number of disputes and prevent them from becoming valid chargebacks. Read More
About Customer	The customer in this case study is a major American airline. The airline was facing a significant challenge with Visa disputes, which were becoming valid chargebacks and causing financial loss. Over a period of three months, the airline had over 4,700 Visa disputes initiated against them, representing a significant $1.8 million. The airline needed a solution to reduce the number of disputes and prevent them from becoming valid chargebacks. Read More
Solution	The solution was provided by Chargeback, a company owned by Sift, which is the leading global provider of automated dispute management. They implemented their Real-time Resolution (RTR) system, which enrolls merchants in Visa Merchant Purchase Inquiry (VMPI). This allows for real-time communication of customer, order, and product detail to over 120 million cardholders. With RTR, issuing banks use the additional details to prevent disputes, stemming from both friendly fraud and chargeback fraud, from being filed. This solution was able to significantly reduce the number of disputes and prevent them from becoming valid chargebacks. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Aerospace

Applicable Functions

Sales & Marketing

Use Cases

Fraud Detection

Services

System Integration

Challenge

The major American airline was facing a high volume of Visa disputes, which were becoming valid chargebacks. Over the first three months, the company had over 4,700 Visa disputes initiated against them, representing $1.8 million. This was causing significant financial loss and operational challenges for the airline. The company needed a solution to reduce the number of disputes and prevent them from becoming valid chargebacks.

About Customer

The customer in this case study is a major American airline. The airline was facing a significant challenge with Visa disputes, which were becoming valid chargebacks and causing financial loss. Over a period of three months, the airline had over 4,700 Visa disputes initiated against them, representing a significant $1.8 million. The airline needed a solution to reduce the number of disputes and prevent them from becoming valid chargebacks.

Solution

The solution was provided by Chargeback, a company owned by Sift, which is the leading global provider of automated dispute management. They implemented their Real-time Resolution (RTR) system, which enrolls merchants in Visa Merchant Purchase Inquiry (VMPI). This allows for real-time communication of customer, order, and product detail to over 120 million cardholders. With RTR, issuing banks use the additional details to prevent disputes, stemming from both friendly fraud and chargeback fraud, from being filed. This solution was able to significantly reduce the number of disputes and prevent them from becoming valid chargebacks.

Impact #1	Chargeback provided real-time communication of customer, order, and product detail to over 120 million cardholders.
Impact #2	The additional information provided by Chargeback allowed card issuers to deflect over 550 disputes, representing over $200,000 in revenue.
Impact #3	The implementation of RTR resulted in a 35.32% usage rate by issuers.

Impact #1

Chargeback provided real-time communication of customer, order, and product detail to over 120 million cardholders.

Impact #2

The additional information provided by Chargeback allowed card issuers to deflect over 550 disputes, representing over $200,000 in revenue.

Impact #3

The implementation of RTR resulted in a 35.32% usage rate by issuers.

Benefit #1	Chargeback stopped 33.13% of Visa disputes initiated.
Benefit #2	Chargeback retained $200,000 of sales revenue.
Benefit #3	Chargeback created an 11.7% reduction in Visa dispute volume.

Benefit #1

Chargeback stopped 33.13% of Visa disputes initiated.

Benefit #2

Chargeback retained $200,000 of sales revenue.

Benefit #3

Chargeback created an 11.7% reduction in Visa dispute volume.

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Overview

Real-time Resolution Case Study: Major American Airline

Operational Impact

Quantitative Benefit