Software AG Case Studies Real-Time Monitoring Means Real-Time Savings in Handling Emergencies

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	Real-Time Monitoring Means Real-Time Savings in Handling Emergencies Software AG

Real-Time Monitoring Means Real-Time Savings in Handling Emergencies

Software AG

Technology Category	Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Utilities
Applicable Functions	Logistics & Transportation Maintenance
Use Cases	Public Warning & Emergency Response Real-Time Location System (RTLS) Remote Asset Management
Services	System Integration
Challenge	Wales & West Utilities (WWU) is a regulated gas distribution business that transports gas safely to more than 7 million people through its network of the 35,000 kms of pipelines that covers Wales and Southwest England. The company is responsible for attending gas emergencies on streets and at businesses and homes within one or two hours. However, WWU faced challenges in monitoring the emergency process, which was a manual and labor-intensive activity. The company used a simple Comma Separated Values (CSV) user interface to a standalone system that queried databases directly. This system was resilient in the event of a failover, but it did not provide real-time visibility into the emergency process. Read More
About Customer	Wales & West Utilities (WWU) is a regulated gas distribution business that operates pipelines across Wales and Southwest England. The company was formerly part of National Grid Transco. WWU's primary role is to transport gas safely and efficiently to the gas meters of homes and businesses on behalf of gas shippers. The company serves more than 7 million people through its network of 35,000 kilometers of pipelines. WWU is recognized as an industry leader in safety practices and is committed to replacing, refurbishing, and increasing capacity in its network. The company handles more than 125,000 emergency work orders a year. Read More
Solution	To enhance its rapid and reliable response to gas emergencies, WWU implemented Software AG's Digital Business Platform, powered by webMethods. The solution provides real-time visibility into the emergency process the instant orders arrive. When orders come in, they're intercepted by webMethods Broker, which sends them via webMethods Integration Server immediately to the SAP® system. There, they're created into work orders, registered, and then assigned to localities and other resources. Business Activity Monitoring (BAM) picks up when a work order is received and monitors the time taken to get into the SAP system, process the order in SAP, and assign the order to the field. This critical time period now consistently averages 180 seconds, just three minutes. The solution also provides graphical dashboards and KPIs, making it easier to pinpoint and prevent problems. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Utilities

Applicable Functions

Logistics & Transportation

Maintenance

Use Cases

Public Warning & Emergency Response

Real-Time Location System (RTLS)

Remote Asset Management

Services

System Integration

Challenge

Wales & West Utilities (WWU) is a regulated gas distribution business that transports gas safely to more than 7 million people through its network of the 35,000 kms of pipelines that covers Wales and Southwest England. The company is responsible for attending gas emergencies on streets and at businesses and homes within one or two hours. However, WWU faced challenges in monitoring the emergency process, which was a manual and labor-intensive activity. The company used a simple Comma Separated Values (CSV) user interface to a standalone system that queried databases directly. This system was resilient in the event of a failover, but it did not provide real-time visibility into the emergency process.

About Customer

Wales & West Utilities (WWU) is a regulated gas distribution business that operates pipelines across Wales and Southwest England. The company was formerly part of National Grid Transco. WWU's primary role is to transport gas safely and efficiently to the gas meters of homes and businesses on behalf of gas shippers. The company serves more than 7 million people through its network of 35,000 kilometers of pipelines. WWU is recognized as an industry leader in safety practices and is committed to replacing, refurbishing, and increasing capacity in its network. The company handles more than 125,000 emergency work orders a year.

Solution

To enhance its rapid and reliable response to gas emergencies, WWU implemented Software AG's Digital Business Platform, powered by webMethods. The solution provides real-time visibility into the emergency process the instant orders arrive. When orders come in, they're intercepted by webMethods Broker, which sends them via webMethods Integration Server immediately to the SAP® system. There, they're created into work orders, registered, and then assigned to localities and other resources. Business Activity Monitoring (BAM) picks up when a work order is received and monitors the time taken to get into the SAP system, process the order in SAP, and assign the order to the field. This critical time period now consistently averages 180 seconds, just three minutes. The solution also provides graphical dashboards and KPIs, making it easier to pinpoint and prevent problems.

Impact #1	Increased responsiveness to emergency calls
Impact #2	Greater visibility into the flow of every emergency order
Impact #3	Greater assurance of public safety—every call is responded to swiftly because WWU can see and respond to even delayed orders

Impact #1

Increased responsiveness to emergency calls

Impact #2

Greater visibility into the flow of every emergency order

Impact #3

Greater assurance of public safety—every call is responded to swiftly because WWU can see and respond to even delayed orders

Benefit #1	The critical time period—from when the order arrives to its field assignment—now consistently averages 180 seconds, just three minutes.

Benefit #1

The critical time period—from when the order arrives to its field assignment—now consistently averages 180 seconds, just three minutes.

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Overview

Real-Time Monitoring Means Real-Time Savings in Handling Emergencies

Operational Impact

Quantitative Benefit