Incorta
Case Studies
Real-time Insights Revolutionize STC's Operations with Incorta
Overview
Real-time Insights Revolutionize STC's Operations with IncortaIncorta |
Analytics & Modeling - Real Time Analytics | |
Equipment & Machinery | |
Real-Time Location System (RTLS) Time Sensitive Networking | |
Operational Impact
The implementation of Incorta has revolutionized the operations at solutions by stc. The tool's ability to read directly from different sources without data modeling and ETL has enabled near real-time analytics. This has given call center agents a comprehensive, 360-degree view into all systems in sub-seconds, significantly reducing resolution time for client-side issues. The company has also seen improvements in key KPIs such as customer satisfaction. The deployment was swift, taking less than two weeks, with migration from old reports to new ones completed within two months. The company is now planning to expand Incorta's footprint to other functions, including its Oracle ERP and Salesforce CRM systems, to further enhance its operations. | |
Quantitative Benefit
$600K annual savings through immediate reduction of professional services costs. | |
300% reduction in troubleshooting time due to accelerated agent access to data across all systems with a 360-degree, single-pane view. | |
2x faster reporting thanks to the rapid loading of data from multiple sources into a single view. | |