PubNub Case Studies Real-Time Incident Management for Firefighters: A Case Study on Tablet Command and PubNub

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	Real-Time Incident Management for Firefighters: A Case Study on Tablet Command and PubNub PubNub

Real-Time Incident Management for Firefighters: A Case Study on Tablet Command and PubNub

PubNub

Technology Category	Analytics & Modeling - Real Time Analytics Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Equipment & Machinery Security & Public Safety
Applicable Functions	Maintenance
Use Cases	Real-Time Location System (RTLS) Track & Trace of Assets
Services	System Integration
Challenge	Tablet Command, a provider of incident management and response software for fire departments across North America, was facing challenges in delivering real-time updates to firefighters during emergencies. The company's in-house solution for updates was not only time-consuming and resource-intensive but also lacked the real-time functionality that was crucial for their operations. The solution operated by checking in with devices every six seconds, which was not sufficient for the fast-paced, high-stakes environment of firefighting. The company needed a solution that could provide continuous, reliable, and real-time updates to firefighters, helping them respond faster and improve the outcomes of emergencies. Read More
About Customer	Tablet Command, Inc. is a company that provides incident management and response software to fire departments across North America. The company was founded in 2010, inspired by the advent of the iPad and 22 years of fire service experience. Their platform is fully integrated with 911 dispatch centers, alerting all crew members through push notifications on their individual devices about emergencies. The platform allows firefighters to pull up the map location of the emergency, access essential building information, locate resources like fire hydrants, and track the proximity of assigned engines to the incident. Today, Tablet Command has over 12,000 users on their platform across 170 different fire departments throughout North America. Read More
Solution	Tablet Command turned to PubNub, a real-time communication platform, to power their incident updates. PubNub allowed Tablet Command to push in-app updates as changes were made in the platform, ensuring that all firefighters were updated in real time about their assignments. This solution eliminated the need for Tablet Command's dev team to focus on mastering and managing in-app messaging infrastructure, allowing them to concentrate on their product and roadmap. PubNub's global presence and proven reliability gave Tablet Command the confidence that their app would continue to operate reliably. Furthermore, PubNub's scalability ensured that Tablet Command could easily accommodate their growing customer base without worrying about managing a separate vendor or backend. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Equipment & Machinery

Security & Public Safety

Applicable Functions

Maintenance

Use Cases

Real-Time Location System (RTLS)

Track & Trace of Assets

Services

System Integration

Challenge

Tablet Command, a provider of incident management and response software for fire departments across North America, was facing challenges in delivering real-time updates to firefighters during emergencies. The company's in-house solution for updates was not only time-consuming and resource-intensive but also lacked the real-time functionality that was crucial for their operations. The solution operated by checking in with devices every six seconds, which was not sufficient for the fast-paced, high-stakes environment of firefighting. The company needed a solution that could provide continuous, reliable, and real-time updates to firefighters, helping them respond faster and improve the outcomes of emergencies.

About Customer

Tablet Command, Inc. is a company that provides incident management and response software to fire departments across North America. The company was founded in 2010, inspired by the advent of the iPad and 22 years of fire service experience. Their platform is fully integrated with 911 dispatch centers, alerting all crew members through push notifications on their individual devices about emergencies. The platform allows firefighters to pull up the map location of the emergency, access essential building information, locate resources like fire hydrants, and track the proximity of assigned engines to the incident. Today, Tablet Command has over 12,000 users on their platform across 170 different fire departments throughout North America.

Solution

Tablet Command turned to PubNub, a real-time communication platform, to power their incident updates. PubNub allowed Tablet Command to push in-app updates as changes were made in the platform, ensuring that all firefighters were updated in real time about their assignments. This solution eliminated the need for Tablet Command's dev team to focus on mastering and managing in-app messaging infrastructure, allowing them to concentrate on their product and roadmap. PubNub's global presence and proven reliability gave Tablet Command the confidence that their app would continue to operate reliably. Furthermore, PubNub's scalability ensured that Tablet Command could easily accommodate their growing customer base without worrying about managing a separate vendor or backend.

Impact #1	The implementation of PubNub has significantly improved the operational efficiency of Tablet Command. The real-time updates provided by PubNub have enhanced the situational awareness of firefighters, enabling them to respond faster and more effectively to emergencies. This has not only improved the outcomes of emergencies but also increased the safety and accountability of firefighters. The reliability of PubNub has given Tablet Command the confidence that their updates will continue to be pushed in real time, providing essential peace of mind to their team and customers. Furthermore, the scalability of PubNub has allowed Tablet Command to accommodate their growing user base without worrying about backend management, ensuring that their platform can handle fluctuations in usage and continue to deliver reliable, real-time updates.

Impact #1

The implementation of PubNub has significantly improved the operational efficiency of Tablet Command. The real-time updates provided by PubNub have enhanced the situational awareness of firefighters, enabling them to respond faster and more effectively to emergencies. This has not only improved the outcomes of emergencies but also increased the safety and accountability of firefighters. The reliability of PubNub has given Tablet Command the confidence that their updates will continue to be pushed in real time, providing essential peace of mind to their team and customers. Furthermore, the scalability of PubNub has allowed Tablet Command to accommodate their growing user base without worrying about backend management, ensuring that their platform can handle fluctuations in usage and continue to deliver reliable, real-time updates.

Benefit #1	Tablet Command has over 12,000 users on their platform across 170 different fire departments throughout North America, demonstrating the scalability of the solution.
Benefit #2	Tablet Command has never experienced an outage with PubNub, indicating the reliability of the solution.
Benefit #3	Tablet Command was able to replace their in-house solution for updates, saving significant dev and maintenance time.

Benefit #1

Tablet Command has over 12,000 users on their platform across 170 different fire departments throughout North America, demonstrating the scalability of the solution.

Benefit #2

Tablet Command has never experienced an outage with PubNub, indicating the reliability of the solution.

Benefit #3

Tablet Command was able to replace their in-house solution for updates, saving significant dev and maintenance time.

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Overview

Real-Time Incident Management for Firefighters: A Case Study on Tablet Command and PubNub

Operational Impact

Quantitative Benefit