Revenue.io
Case Studies
Real-Time Guidance Revolutionizes Customer Service at RSC Health
Overview
Real-Time Guidance Revolutionizes Customer Service at RSC HealthRevenue.io |
Analytics & Modeling - Real Time Analytics Drones - Flight & Control Systems | |
Healthcare & Hospitals | |
Quality Assurance Sales & Marketing | |
Real-Time Location System (RTLS) Track & Trace of Assets | |
Testing & Certification Training | |
Operational Impact
The implementation of Moments™ has significantly improved the operational efficiency of RSC Health's customer service. The system enables RSC Health to ramp up new customer service reps faster and more efficiently, driving new growth and reducing attrition. Even the newest reps can benefit from expert guidance on every call. Moments™ provides time-tested answers to reps in real time, ensuring they know exactly how to respond to each question. This has resulted in reps being able to provide the knowledgeable and empathetic service that RSC Health's customers expect, regardless of the complexity of the question. | |