Real-time Freight Visibility Strengthens Carrier & Customer Relationships

Although initially a Descartes MacroPoint user, ENERGY decided to switch to a less expensive load visibility solution in an effort to reduce operating expenses. However, the legacy system crashed frequently, creating problematic gaps in visibility that compromised performance and customer service. Carriers who had previously connected easily to Descartes MacroPoint via ELD struggled with the new solution, and drivers were not eager to use the mobile app. As a result, carrier compliance became a serious challenge. Faced with ongoing connectivity and visibility shortfalls, ENERGY transitioned back to Descartes MacroPoint. The Descartes solution enables ENERGY to view, analyze, predict, and communicate the status of any shipment in real-time, dramatically improving its ability to manage supply chain disruptions, increase on-time delivery performance, and minimize carrier detention fees. Carriers can easily connect via ELD, transportation management systems, mobile phone applications, or EDI. The biggest drivers for returning to Descartes MacroPoint were system stability and carrier buy-in, as the solution already had ELD connections to most of the carriers that ENERGY depends on.