Case Studies
Real-time Freight Visibility Drives Customer Satisfaction
Overview
Analytics & Modeling - Predictive Analytics Analytics & Modeling - Real Time Analytics | |
Transportation | |
Business Operation Logistics & Transportation | |
Fleet Management Predictive Maintenance Supply Chain Visibility | |
Software Design & Engineering Services System Integration | |
Operational Impact
Heightened Customer Service: With enhanced visibility into freight status, Covenant’s customers have access to critical data needed to manage their supply chains efficiently to minimize detention fees, increase on-time delivery performance, and proactively manage supply chain disruptions. | |
Reduced Costs: With the ability to view location and updated ETA of every shipment simultaneously in real-time, Covenant eliminated the cost of manual tracking and calling drivers en route, freeing up time to focus on revenue-generating tasks. | |
Increased Productivity: By simplifying workflow and eliminating manual driver check calls using Descartes MacroPoint’s automated load tracking and real-time freight visibility, Covenant enhanced brokerage and carrier productivity to better streamline operations. | |
Quantitative Benefit
Covenant Transport Solutions aims to grow its business from $89 million to $175 million in revenue over four years. | |