BeyondTrust
Case Studies
RBSCRP, Inc. Provide Exceptional Point of Sale System Support Across Remote Islands
Overview
RBSCRP, Inc. Provide Exceptional Point of Sale System Support Across Remote IslandsBeyondTrust |
Application Infrastructure & Middleware - API Integration & Management | |
Retail | |
Sales & Marketing | |
Remote Asset Management | |
System Integration | |
Operational Impact
Bomgar has greatly enhanced RBSCRP’s ability to quickly resolve customer issues. | |
The company can now handle time-sensitive situations remotely using Bomgar, even if the issue arises after hours or on the weekend. | |
Bomgar has helped RBSCRP overcome customer service challenges associated with the island chain geography of the state of Hawaii. | |
Quantitative Benefit
Setting up a new food category for a restaurant, which might take 40 or more minutes over the phone, can be accomplished in less than 20 minutes with Bomgar. | |