DocuWare Case Studies Rawlings Sporting Goods Scores Big with Cloud Document Management

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	Rawlings Sporting Goods Scores Big with Cloud Document Management DocuWare

Rawlings Sporting Goods Scores Big with Cloud Document Management

DocuWare

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Functions	Discrete Manufacturing Sales & Marketing
Use Cases	Supply Chain Visibility
Services	Cloud Planning, Design & Implementation Services
Challenge	Rawlings Sporting Goods Company, a leading manufacturer and marketer of sporting goods in the United States, was facing challenges in managing custom orders and effectively communicating order information to their vendors. The company needed a solution that could tie custom specifications and artwork back to the original order and share this information with vendors worldwide. The solution also needed to maintain version control and allow document and file sharing with vendors across the globe. The company's customer service team works with clients to create custom products such as apparel, uniforms, sporting equipment and other licensed items. With so much information to manage for each order, it was challenging to keep track of all the details and ensure that the correct information was readily accessible. Read More
About Customer	Rawlings Sporting Goods Company, Inc., established in 1887 and based in St. Louis, Missouri, is a leading manufacturer and marketer of sporting goods in the United States. They focus on developing and producing innovative, high-performance equipment and protective apparel for the professional, amateur and entry-level player. Known for their quality baseball equipment, the company also makes softballs, footballs and basketballs, as well as operating a robust custom uniform business. Rawlings sells direct to end-consumers through retail stores, schools, leagues and booster organizations. The Rawlings customer service team works with clients to create custom products such as apparel, uniforms, sporting equipment and other licensed items. Read More
Solution	Rawlings implemented DocuWare Cloud, a powerful and flexible document management solution, to improve information sharing and communication with its vendors worldwide. The company worked with their Authorized DocuWare Partner to implement the solution. With DocuWare Cloud in place, Rawlings can easily acquire approvals and share artwork and ordering information with their vendors. They invited their vendors as external collaborators into DocuWare Cloud and simply provided each one with a login and password. Order information is pushed from Rawlings’ ERP system into DocuWare and used as an index term. The staff then uses DocuWare to create a sequential project number which is also used to index the order. Digitized art files, art approval forms, photos, notes and ordering information is all indexed and stored in DocuWare. A workflow between the customer service department and art department is in place to alert all departments if order approval has not occurred. Once the art has been approved and the order is finalized, the supplier number is added to the order, allowing the supplier to access the order and start production. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Functions

Discrete Manufacturing

Sales & Marketing

Use Cases

Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services

Challenge

Rawlings Sporting Goods Company, a leading manufacturer and marketer of sporting goods in the United States, was facing challenges in managing custom orders and effectively communicating order information to their vendors. The company needed a solution that could tie custom specifications and artwork back to the original order and share this information with vendors worldwide. The solution also needed to maintain version control and allow document and file sharing with vendors across the globe. The company's customer service team works with clients to create custom products such as apparel, uniforms, sporting equipment and other licensed items. With so much information to manage for each order, it was challenging to keep track of all the details and ensure that the correct information was readily accessible.

About Customer

Rawlings Sporting Goods Company, Inc., established in 1887 and based in St. Louis, Missouri, is a leading manufacturer and marketer of sporting goods in the United States. They focus on developing and producing innovative, high-performance equipment and protective apparel for the professional, amateur and entry-level player. Known for their quality baseball equipment, the company also makes softballs, footballs and basketballs, as well as operating a robust custom uniform business. Rawlings sells direct to end-consumers through retail stores, schools, leagues and booster organizations. The Rawlings customer service team works with clients to create custom products such as apparel, uniforms, sporting equipment and other licensed items.

Solution

Rawlings implemented DocuWare Cloud, a powerful and flexible document management solution, to improve information sharing and communication with its vendors worldwide. The company worked with their Authorized DocuWare Partner to implement the solution. With DocuWare Cloud in place, Rawlings can easily acquire approvals and share artwork and ordering information with their vendors. They invited their vendors as external collaborators into DocuWare Cloud and simply provided each one with a login and password. Order information is pushed from Rawlings’ ERP system into DocuWare and used as an index term. The staff then uses DocuWare to create a sequential project number which is also used to index the order. Digitized art files, art approval forms, photos, notes and ordering information is all indexed and stored in DocuWare. A workflow between the customer service department and art department is in place to alert all departments if order approval has not occurred. Once the art has been approved and the order is finalized, the supplier number is added to the order, allowing the supplier to access the order and start production.

Impact #1	Improved the quality, accuracy and timeliness of each custom order
Impact #2	Raised the quality of customer interactions and improved customer service and vendor relations
Impact #3	Implemented a consistent and reliable way to communicate with vendors

Impact #1

Improved the quality, accuracy and timeliness of each custom order

Impact #2

Raised the quality of customer interactions and improved customer service and vendor relations

Impact #3

Implemented a consistent and reliable way to communicate with vendors

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Overview

Rawlings Sporting Goods Scores Big with Cloud Document Management

Operational Impact