Celonis
Case Studies
RATIONAL AG's Transformation Journey with Celonis: Enhancing Efficiency and Customer Experience
Overview
RATIONAL AG's Transformation Journey with Celonis: Enhancing Efficiency and Customer ExperienceCelonis |
Analytics & Modeling - Process Analytics Cybersecurity & Privacy - Identity & Authentication Management | |
Equipment & Machinery Mining | |
Procurement Sales & Marketing | |
Inventory Management Time Sensitive Networking | |
System Integration | |
Operational Impact
The implementation of Celonis' solutions has transformed RATIONAL's operations. The Execution app intelligently prioritizes orders based on their urgency and recommends next best actions, ensuring no order slips through the cracks. It also enables Order Management teams to work more efficiently by providing a single platform for all their tasks. This has resulted in improved collaboration between departments, specifically with production and dispatch teams in the Supply Chain. RATIONAL has also become more proactive rather than reactive, improved forecasting and performance, and accelerated their digital transformation. The company has also seen a significant improvement in customer experience, with customers receiving their orders on time. RATIONAL's vision for the future is to automate their Order Management as much as possible and have every customer service employee work with the Order Management Execution app on a daily basis. | |
Quantitative Benefit
Eliminated 120,000 manual process activities | |
Cut their cycle time by 40% for blocked orders | |
Achieved up to 30% higher first-time-right rate | |