Twilio
Case Studies
Rapidops' Digital Transformation with Twilio Technologies
Overview
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Rapidops' Digital Transformation with Twilio TechnologiesTwilio |
Platform as a Service (PaaS) - Application Development Platforms Robots - Wheeled Robots | |
Retail Telecommunications | |
Product Research & Development Sales & Marketing | |
Speech Recognition | |
Cloud Planning, Design & Implementation Services System Integration | |
Operational Impact
The partnership with Twilio has significantly enhanced the capabilities of Rapidops' Salesmate platform. Customers have commented online that Salesmate offers the best telephony integration, which has been made possible by the partnership with Twilio. Many of Rapidops' ring-central customers have been inquiring about their native telephony, and many of them are migrating to the features that are powered by Twilio. The integration of Twilio's services has also enabled Rapidops to launch new features such as call conferencing, call forwarding, call logging, call recording, and personalised messaging. Moving forward, Rapidops plans to leverage more of Twilio's services, such as SendGrid for email services and Programmable Video. They are also exploring other solutions with Twilio, such as WhatsApp integration. | |
Quantitative Benefit
Rapidops was able to deliver the built-in calling and texting features in less than 90 days | |
Thousands of Salesmate customers are using the calling and texting features | |
The adoption of these features has been growing exponentially | |