Twilio Case Studies Rapidops' Digital Transformation with Twilio Technologies

	Rapidops' Digital Transformation with Twilio Technologies Twilio

Rapidops' Digital Transformation with Twilio Technologies

Twilio

Technology Category	Platform as a Service (PaaS) - Application Development Platforms Robots - Wheeled Robots
Applicable Industries	Retail Telecommunications
Applicable Functions	Product Research & Development Sales & Marketing
Use Cases	Speech Recognition
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Rapidops Inc., a fast-growing digital strategy, transformation, and innovation company, was on a mission to launch the industry’s first native built-in calling and texting capabilities inside their Salesmate CRM in less than 3 months. These features would enable their customers to purchase local phone numbers, call prospects and customers, record calls, send text campaigns, and much more without needing a separate product. The challenge was to find a cloud telephony provider that could offer high performance, reliability, reasonable cost, and expert engineering and implementation services. The selection process was critical as Rapidops was looking for a long-term relationship with their potential pick. The company's CTO was directly involved from day one in evaluating the best telephony service provider. Read More
About Customer	Rapidops Inc. is one of the fastest-growing digital strategy, transformation, and innovation companies in the USA. With over 13 years in the business, Rapidops has partnered with leading companies of all shapes and sizes to transform their businesses by leveraging the power of technologies like mobile, cloud, analytics, AI/ML, and IoT. They have launched around 210 products and have helped 430+ clients to unlock and monetise their digital opportunities. One of their key products is Salesmate, an all-in-one platform to deliver personalised marketing, sales, and services experiences. Salesmate customers are getting 3x more deals, 2x more productivity, and reducing costs with its modern and fully integrated customer platform. Read More
Solution	After conducting an extensive and multi-dimensional evaluation of multiple vendors, Rapidops chose Twilio as their cloud telephony provider. Twilio's developer-friendly platform, high performance and reliability, reasonable cost, and expert engineering and implementation services were the key factors that influenced Rapidops' decision. With Twilio’s fast support, Rapidops was able to deliver the built-in calling and texting features in less than 90 days. Since then, thousands of Salesmate customers are using these features for a wide variety of use cases, and the adoption of these features has been growing exponentially. In the last 12 months, Rapidops continued to launch new features by leveraging additional Twilio products and services, including Twilio virtual phone numbers, Programmable Voice, Call Recording, Call APIs, SMS platform, Text Pilot, Call Masking, Programmable Wireless, and Ringing Strategies. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Robots - Wheeled Robots

Applicable Industries

Retail

Telecommunications

Applicable Functions

Product Research & Development

Sales & Marketing

Use Cases

Speech Recognition

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Rapidops Inc., a fast-growing digital strategy, transformation, and innovation company, was on a mission to launch the industry’s first native built-in calling and texting capabilities inside their Salesmate CRM in less than 3 months. These features would enable their customers to purchase local phone numbers, call prospects and customers, record calls, send text campaigns, and much more without needing a separate product. The challenge was to find a cloud telephony provider that could offer high performance, reliability, reasonable cost, and expert engineering and implementation services. The selection process was critical as Rapidops was looking for a long-term relationship with their potential pick. The company's CTO was directly involved from day one in evaluating the best telephony service provider.

About Customer

Rapidops Inc. is one of the fastest-growing digital strategy, transformation, and innovation companies in the USA. With over 13 years in the business, Rapidops has partnered with leading companies of all shapes and sizes to transform their businesses by leveraging the power of technologies like mobile, cloud, analytics, AI/ML, and IoT. They have launched around 210 products and have helped 430+ clients to unlock and monetise their digital opportunities. One of their key products is Salesmate, an all-in-one platform to deliver personalised marketing, sales, and services experiences. Salesmate customers are getting 3x more deals, 2x more productivity, and reducing costs with its modern and fully integrated customer platform.

Solution

After conducting an extensive and multi-dimensional evaluation of multiple vendors, Rapidops chose Twilio as their cloud telephony provider. Twilio's developer-friendly platform, high performance and reliability, reasonable cost, and expert engineering and implementation services were the key factors that influenced Rapidops' decision. With Twilio’s fast support, Rapidops was able to deliver the built-in calling and texting features in less than 90 days. Since then, thousands of Salesmate customers are using these features for a wide variety of use cases, and the adoption of these features has been growing exponentially. In the last 12 months, Rapidops continued to launch new features by leveraging additional Twilio products and services, including Twilio virtual phone numbers, Programmable Voice, Call Recording, Call APIs, SMS platform, Text Pilot, Call Masking, Programmable Wireless, and Ringing Strategies.

Impact #1	The partnership with Twilio has significantly enhanced the capabilities of Rapidops' Salesmate platform. Customers have commented online that Salesmate offers the best telephony integration, which has been made possible by the partnership with Twilio. Many of Rapidops' ring-central customers have been inquiring about their native telephony, and many of them are migrating to the features that are powered by Twilio. The integration of Twilio's services has also enabled Rapidops to launch new features such as call conferencing, call forwarding, call logging, call recording, and personalised messaging. Moving forward, Rapidops plans to leverage more of Twilio's services, such as SendGrid for email services and Programmable Video. They are also exploring other solutions with Twilio, such as WhatsApp integration.

Impact #1

The partnership with Twilio has significantly enhanced the capabilities of Rapidops' Salesmate platform. Customers have commented online that Salesmate offers the best telephony integration, which has been made possible by the partnership with Twilio. Many of Rapidops' ring-central customers have been inquiring about their native telephony, and many of them are migrating to the features that are powered by Twilio. The integration of Twilio's services has also enabled Rapidops to launch new features such as call conferencing, call forwarding, call logging, call recording, and personalised messaging. Moving forward, Rapidops plans to leverage more of Twilio's services, such as SendGrid for email services and Programmable Video. They are also exploring other solutions with Twilio, such as WhatsApp integration.

Benefit #1	Rapidops was able to deliver the built-in calling and texting features in less than 90 days
Benefit #2	Thousands of Salesmate customers are using the calling and texting features
Benefit #3	The adoption of these features has been growing exponentially

Benefit #1

Rapidops was able to deliver the built-in calling and texting features in less than 90 days

Benefit #2

Thousands of Salesmate customers are using the calling and texting features

Benefit #3

The adoption of these features has been growing exponentially

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Overview

Rapidops' Digital Transformation with Twilio Technologies

Operational Impact

Quantitative Benefit