Rapid7 Case Studies Rapid7: A Game-Changer for Elara Caring’s Cybersecurity Infrastructure

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	Rapid7: A Game-Changer for Elara Caring’s Cybersecurity Infrastructure Rapid7

Rapid7: A Game-Changer for Elara Caring’s Cybersecurity Infrastructure

Rapid7

Technology Category	Cybersecurity & Privacy - Endpoint Security Cybersecurity & Privacy - Intrusion Detection
Applicable Industries	Healthcare & Hospitals National Security & Defense
Applicable Functions	Procurement Quality Assurance
Use Cases	Cybersecurity Tamper Detection
Services	Cybersecurity Services
Challenge	Elara Caring, one of the largest providers of home health care in the U.S., faced significant challenges following the merger of three home healthcare companies. The consolidation created new opportunities but also posed difficulties for the company’s IT infrastructure and data security. The Chief Information Security Officer (CISO), Eric Bowerman, was primarily concerned with protecting end-users from phishing and ransomware attacks, which are common in the healthcare industry. The shift to a work-from-home environment due to the COVID-19 pandemic further complicated matters. The company had limited management software on the laptops of remote workers, which meant they did not have the same control as when the employees were in the office. This presented compliance issues related to protected health information (PHI). Read More
About Customer	Elara Caring is a Dallas-based company and one of the largest providers of home health care in the United States. The company operates across 16 states in the Northeast, Midwest, and Southwest, employing approximately 32,000 caregivers in over 200 locations. Elara Caring serves over 60,000 patients and their families daily. The company is the result of a merger of three home healthcare companies and offers comprehensive personal care, skilled home care, hospice care, and behavioral health services. Read More
Solution	To address these challenges, Bowerman conducted extensive research, spoke to vendors, and conducted POCs. He eventually selected Rapid7 InsightVM, a leading vulnerability management solution, and Rapid7 Managed Detection and Response (MDR) service for 24/7 threat detection and response. Bowerman focused on the most critical security areas, including endpoint security controls, governance, risk, and compliance, and vulnerability management. Given the small size of the security team and the diverse infrastructure they had to protect, Bowerman was looking for a solution that could act as a 'force multiplier.' Rapid7's MDR solution offered a SIEM, a team of experts, 24/7 monitoring, and proactive threat hunting. Rapid7 also provided a single agent for MDR/SIEM and vulnerability management solutions, which was a compelling argument for Bowerman. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Endpoint Security

Cybersecurity & Privacy - Intrusion Detection

Applicable Industries

Healthcare & Hospitals

National Security & Defense

Applicable Functions

Procurement

Quality Assurance

Use Cases

Cybersecurity

Tamper Detection

Services

Cybersecurity Services

Challenge

Elara Caring, one of the largest providers of home health care in the U.S., faced significant challenges following the merger of three home healthcare companies. The consolidation created new opportunities but also posed difficulties for the company’s IT infrastructure and data security. The Chief Information Security Officer (CISO), Eric Bowerman, was primarily concerned with protecting end-users from phishing and ransomware attacks, which are common in the healthcare industry. The shift to a work-from-home environment due to the COVID-19 pandemic further complicated matters. The company had limited management software on the laptops of remote workers, which meant they did not have the same control as when the employees were in the office. This presented compliance issues related to protected health information (PHI).

About Customer

Elara Caring is a Dallas-based company and one of the largest providers of home health care in the United States. The company operates across 16 states in the Northeast, Midwest, and Southwest, employing approximately 32,000 caregivers in over 200 locations. Elara Caring serves over 60,000 patients and their families daily. The company is the result of a merger of three home healthcare companies and offers comprehensive personal care, skilled home care, hospice care, and behavioral health services.

Solution

To address these challenges, Bowerman conducted extensive research, spoke to vendors, and conducted POCs. He eventually selected Rapid7 InsightVM, a leading vulnerability management solution, and Rapid7 Managed Detection and Response (MDR) service for 24/7 threat detection and response. Bowerman focused on the most critical security areas, including endpoint security controls, governance, risk, and compliance, and vulnerability management. Given the small size of the security team and the diverse infrastructure they had to protect, Bowerman was looking for a solution that could act as a 'force multiplier.' Rapid7's MDR solution offered a SIEM, a team of experts, 24/7 monitoring, and proactive threat hunting. Rapid7 also provided a single agent for MDR/SIEM and vulnerability management solutions, which was a compelling argument for Bowerman.

Impact #1	The implementation of Rapid7's solutions significantly improved Elara Caring's cybersecurity infrastructure. The InsightVM agents provided Bowerman with the visibility he needed to identify system vulnerabilities and missing patches. This was a crucial first step in strengthening the company's security. The quality of Elara Caring's metrics also improved, which was beneficial when presenting to the executive council each month. Bowerman appreciated the partnership with Rapid7, highlighting the proactive support from the Rapid7 customer advisors. The overall impact of Rapid7 on Elara Caring’s security environment was positive, meeting Bowerman's expectations.

Impact #1

The implementation of Rapid7's solutions significantly improved Elara Caring's cybersecurity infrastructure. The InsightVM agents provided Bowerman with the visibility he needed to identify system vulnerabilities and missing patches. This was a crucial first step in strengthening the company's security. The quality of Elara Caring's metrics also improved, which was beneficial when presenting to the executive council each month. Bowerman appreciated the partnership with Rapid7, highlighting the proactive support from the Rapid7 customer advisors. The overall impact of Rapid7 on Elara Caring’s security environment was positive, meeting Bowerman's expectations.

Benefit #1	Rapid7 InsightVM helped Elara Caring reduce vulnerabilities in their systems.
Benefit #2	The solution provided critical visibility into missing patches and system vulnerabilities.
Benefit #3	Rapid7's APIs allowed Elara Caring to create a custom security dashboard, improving the quality of their metrics.

Benefit #1

Rapid7 InsightVM helped Elara Caring reduce vulnerabilities in their systems.

Benefit #2

The solution provided critical visibility into missing patches and system vulnerabilities.

Benefit #3

Rapid7's APIs allowed Elara Caring to create a custom security dashboard, improving the quality of their metrics.

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Overview

Rapid7: A Game-Changer for Elara Caring’s Cybersecurity Infrastructure

Operational Impact

Quantitative Benefit