Rapid Digitalization with Lowcode

Approval processes in Mercy Health Care were manual and archaic. A spreadsheet was emailed around to get approvals before any change could be entered into the HR system. From time to time, emails or paperwork would get lost in someone’s mailbox and eventually would become hard to track and maintain. On the other hand, the Mercy group grew from being just 10 hospitals to around 32 branches in just a couple of years. The approval process however did not scale up. It needed to pass through at least 5 levels of hierarchy and was often delayed. If done correctly, a single approval process took almost 2 weeks to complete. The process was simply not scalable. Moreover, retrieving and entering information into the HR system manually was painful. Considering the fact that Mercy was handling almost 64000 approvals a year, this timeline was simply not feasible for them. In its attempt to speed up the approval process, Mercy IT team needed to come up with an application that could handle the hierarchies and the sheer volume of approvals. The Personnel Action Form(PAF) is an application that was put in place to replace this manual process.

Mercy Health is a not-for-profit health care organization founded in 1871 by Sisters of Mercy. Currently, it operates in four states of Arkansas, Missouri, Oklahoma, and Kansas. Mercy Technology Services (MTS) is the technology backbone of Mercy. From Electronic Health Records (EHR) to data analytics to online services for its patients, MTS supports a broad array of services in health care.