Case Studies Ransomware Rehabilitation: How Rehab Pro Recovered from Locky

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	Ransomware Rehabilitation: How Rehab Pro Recovered from Locky

Ransomware Rehabilitation: How Rehab Pro Recovered from Locky

Technology Category	Infrastructure as a Service (IaaS) - Backup & Recovery Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Quality Assurance
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Rehab Pro LP faced a critical situation when 30 GB of essential business data was corrupted by the Locky ransomware. The infection, spread through a spam email disguised as an invoice, was discovered by Rainey Riley, the Billing and IT Manager. The company quickly called on their managed services provider, Rigidnet LLC, to address the issue. David Tidwell, Help Desk Supervisor at Rigidnet, acted swiftly to restore the previous night's backup, ensuring the company was operational within minutes. Tidwell then identified the infected drives and backed up the data to a point before the Locky encryption, preventing a major data disaster. Read More
About Customer	Rehab Pro LP is a provider of rehabilitation services, dedicated to offering comprehensive care and support to individuals in need of rehabilitation. The company operates with a focus on delivering high-quality services to its clients, ensuring their well-being and recovery. With a team of skilled professionals, Rehab Pro LP is committed to maintaining the highest standards of care and service. The company relies heavily on its IT infrastructure to manage critical business data, including client records, billing information, and payroll. Ensuring the security and availability of this data is paramount to their operations. Read More
Solution	Rigidnet LLC, the managed services provider for Rehab Pro LP, utilized Datto's backup and recovery solutions to address the ransomware attack. David Tidwell, Help Desk Supervisor at Rigidnet, restored the previous night's backup, allowing the company to resume operations within minutes. The simplicity and efficiency of Datto's solution were highlighted, as previous experiences with ransomware had been much more complicated. Tidwell's quick actions and the robust capabilities of Datto's technology ensured that the data was restored to a point before the Locky encryption, preventing further damage. The collaboration between Rigidnet and Datto provided a seamless and effective response to the ransomware attack, demonstrating the importance of having a reliable business continuity and disaster recovery solution in place. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Backup & Recovery

Infrastructure as a Service (IaaS) - Cloud Storage Services

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Quality Assurance

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Rehab Pro LP faced a critical situation when 30 GB of essential business data was corrupted by the Locky ransomware. The infection, spread through a spam email disguised as an invoice, was discovered by Rainey Riley, the Billing and IT Manager. The company quickly called on their managed services provider, Rigidnet LLC, to address the issue. David Tidwell, Help Desk Supervisor at Rigidnet, acted swiftly to restore the previous night's backup, ensuring the company was operational within minutes. Tidwell then identified the infected drives and backed up the data to a point before the Locky encryption, preventing a major data disaster.

About Customer

Rehab Pro LP is a provider of rehabilitation services, dedicated to offering comprehensive care and support to individuals in need of rehabilitation. The company operates with a focus on delivering high-quality services to its clients, ensuring their well-being and recovery. With a team of skilled professionals, Rehab Pro LP is committed to maintaining the highest standards of care and service. The company relies heavily on its IT infrastructure to manage critical business data, including client records, billing information, and payroll. Ensuring the security and availability of this data is paramount to their operations.

Solution

Rigidnet LLC, the managed services provider for Rehab Pro LP, utilized Datto's backup and recovery solutions to address the ransomware attack. David Tidwell, Help Desk Supervisor at Rigidnet, restored the previous night's backup, allowing the company to resume operations within minutes. The simplicity and efficiency of Datto's solution were highlighted, as previous experiences with ransomware had been much more complicated. Tidwell's quick actions and the robust capabilities of Datto's technology ensured that the data was restored to a point before the Locky encryption, preventing further damage. The collaboration between Rigidnet and Datto provided a seamless and effective response to the ransomware attack, demonstrating the importance of having a reliable business continuity and disaster recovery solution in place.

Impact #1	Rehab Pro LP was able to resume operations within minutes, thanks to the quick restoration of the previous night's backup.
Impact #2	The company avoided a major data disaster, as the infected drives were identified and the data was backed up to a point before the Locky encryption.
Impact #3	The simplicity and efficiency of Datto's backup and recovery solution were highlighted, contrasting with previous, more complicated experiences with ransomware.

Impact #1

Rehab Pro LP was able to resume operations within minutes, thanks to the quick restoration of the previous night's backup.

Impact #2

The company avoided a major data disaster, as the infected drives were identified and the data was backed up to a point before the Locky encryption.

Impact #3

The simplicity and efficiency of Datto's backup and recovery solution were highlighted, contrasting with previous, more complicated experiences with ransomware.

Benefit #1	Rehab Pro LP avoided days of downtime, which would have been required to restore data using their old business continuity and disaster recovery solution.

Benefit #1

Rehab Pro LP avoided days of downtime, which would have been required to restore data using their old business continuity and disaster recovery solution.

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Overview

Ransomware Rehabilitation: How Rehab Pro Recovered from Locky

Operational Impact

Quantitative Benefit