CalAmp Case Studies Raising its Service Level to Meet Changing Customer Expectations

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	Raising its Service Level to Meet Changing Customer Expectations CalAmp

Raising its Service Level to Meet Changing Customer Expectations

CalAmp

Technology Category	Functional Applications - Fleet Management Systems (FMS) Sensors - GPS
Applicable Functions	Logistics & Transportation
Use Cases	Fleet Management
Challenge	Day & Night wanted to alleviate customer concerns and provide service confirmation by answering these questions: Did Day & Night arrive when it said it would? How long did it take Day & Night to complete a certain job? At what speed did Day & Night drivers operate while at a certain site. Read More
About Customer	Day & Night Power Sweeping (Day & Night) is the premier provider of street sweeping and commercial maintenance servicing in San Diego County, with over 30 employees. Read More
Customer Name	Day & Night Read More
Solution	Day & Night decided to implement CalAmp's fleet tracking solution across 12 of its vehicles. Day & Night chose to pair a Reporter 100 in-vehicle GPS device with FleetOutlook, CalAmp’s web-based fleet management solution. Read More Log in to view content
Data Collected	Drive Distance, Engine Hours, Speed, Vehicle Location Tracking, Vehicle Status Read More Log in to view content
Contents

Technology Category

Functional Applications - Fleet Management Systems (FMS)

Sensors - GPS

Applicable Functions

Logistics & Transportation

Use Cases

Fleet Management

Challenge

Day & Night wanted to alleviate customer concerns and provide service confirmation by answering these questions: Did Day & Night arrive when it said it would? How long did it take Day & Night to complete a certain job? At what speed did Day & Night drivers operate while at a certain site.

About Customer

Day & Night Power Sweeping (Day & Night) is the premier provider of street sweeping and commercial maintenance servicing in San Diego County, with over 30 employees.

Customer Name

Day & Night

Solution

Day & Night decided to implement CalAmp's fleet tracking solution across 12 of its vehicles. Day & Night chose to pair a Reporter 100 in-vehicle GPS device with FleetOutlook, CalAmp’s web-based fleet management solution.

Data Collected

Drive Distance, Engine Hours, Speed, Vehicle Location Tracking, Vehicle Status

Impact #1	[Data Management - Data Collection] Day & Night gained visibility into key fleet metrics, such as driving speeds, overall distance traveled, engine running hours, and the frequency of vehicle starts and stops.
Impact #2	[Product Improvement - Customer Satisfaction] Automatic e-mails are sent to customers as soon as service workers arrive or depart their site to improve customer satisfaction.

Impact #1

[Data Management - Data Collection]
Day & Night gained visibility into key fleet metrics, such as driving speeds, overall distance traveled, engine running hours, and the frequency of vehicle starts and stops.

Impact #2

[Product Improvement - Customer Satisfaction]
Automatic e-mails are sent to customers as soon as service workers arrive or depart their site to improve customer satisfaction.

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Overview

Raising its Service Level to Meet Changing Customer Expectations

Operational Impact