Case Studies Quinault Beach Resort and Casino Exquisite Beach Resort Partners with Agilysys to Streamline Operations with Cloud-Based POS

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	Quinault Beach Resort and Casino Exquisite Beach Resort Partners with Agilysys to Streamline Operations with Cloud-Based POS

Quinault Beach Resort and Casino Exquisite Beach Resort Partners with Agilysys to Streamline Operations with Cloud-Based POS

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization Remote Asset Management
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Located in a remote coastal resort area of the Pacific Northwest, Quinault struggles to find local IT staff and as a result, they looked to a cloud-based POS to reduce costs and ease staffing issues. The management team ultimately decided to update its antiquated point-of-sale system and partner with Agilysys to run InfoGenesis® POS at the property. “We have a real labor challenge in our area,” explains Dean Rubin, Executive Director of Hospitality. “I wanted minimal amount of IT management involved with monitoring the system so that they would be free to focus on other equipment in other areas of the resort. Not having to maintain the system onsite has saved us quite a bit of money.” Read More
About Customer	An intimate getaway, this beach resort features several luxurious room packages, spa services and an indoor pool. Guests can enjoy a meal at any of the three restaurants on-site, visit the casino or attend one of the many events in the resort’s conference center. The hotel has 158 rooms and offers free valet parking as well as a free shuttle to let guests explore the area. The Quinault Beach Resort and Casino is owned and operated by the Quinault Indian Nation, which is comprised of over 2800 members. Read More
Solution	InfoGenesis is running at several food and beverage outlets at the resort, and being cloud-based, the system can now be maintained by a more cost-effective, outside contractor. Additionally, not having a property-based system take up space means that the resort has more room to add equipment, slot machines, and square-footage to its restaurants. InfoGenesis® POS, a popular point-of-sale solution among luxury hotels and resorts, is a comprehensive POS system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Its strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multi-language support drive service flexibility and increased operational efficiency. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Remote Asset Management

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Located in a remote coastal resort area of the Pacific Northwest, Quinault struggles to find local IT staff and as a result, they looked to a cloud-based POS to reduce costs and ease staffing issues. The management team ultimately decided to update its antiquated point-of-sale system and partner with Agilysys to run InfoGenesis® POS at the property. “We have a real labor challenge in our area,” explains Dean Rubin, Executive Director of Hospitality. “I wanted minimal amount of IT management involved with monitoring the system so that they would be free to focus on other equipment in other areas of the resort. Not having to maintain the system onsite has saved us quite a bit of money.”

About Customer

An intimate getaway, this beach resort features several luxurious room packages, spa services and an indoor pool. Guests can enjoy a meal at any of the three restaurants on-site, visit the casino or attend one of the many events in the resort’s conference center. The hotel has 158 rooms and offers free valet parking as well as a free shuttle to let guests explore the area. The Quinault Beach Resort and Casino is owned and operated by the Quinault Indian Nation, which is comprised of over 2800 members.

Solution

InfoGenesis is running at several food and beverage outlets at the resort, and being cloud-based, the system can now be maintained by a more cost-effective, outside contractor. Additionally, not having a property-based system take up space means that the resort has more room to add equipment, slot machines, and square-footage to its restaurants. InfoGenesis® POS, a popular point-of-sale solution among luxury hotels and resorts, is a comprehensive POS system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. Its strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multi-language support drive service flexibility and increased operational efficiency.

Impact #1	The cloud-based POS system allows for remote management, reducing the need for on-site IT staff.
Impact #2	The resort can now allocate more space for additional equipment, slot machines, and restaurant square footage.
Impact #3	The system's strong reporting and analysis features enhance operational efficiency.

Impact #1

The cloud-based POS system allows for remote management, reducing the need for on-site IT staff.

Impact #2

The resort can now allocate more space for additional equipment, slot machines, and restaurant square footage.

Impact #3

The system's strong reporting and analysis features enhance operational efficiency.

Benefit #1	The hotel has 158 rooms.
Benefit #2	The Quinault Indian Nation is comprised of over 2800 members.

Benefit #1

The hotel has 158 rooms.

Benefit #2

The Quinault Indian Nation is comprised of over 2800 members.

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Overview

Quinault Beach Resort and Casino Exquisite Beach Resort Partners with Agilysys to Streamline Operations with Cloud-Based POS

Operational Impact

Quantitative Benefit