Case Studies Quick Service Restaurant Franchise Group Improves the Candidate Experience While Freeing Up Managers’ Time

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	Quick Service Restaurant Franchise Group Improves the Candidate Experience While Freeing Up Managers’ Time

Quick Service Restaurant Franchise Group Improves the Candidate Experience While Freeing Up Managers’ Time

Technology Category	Analytics & Modeling - Machine Learning
Applicable Industries	Food & Beverage
Applicable Functions	Human Resources
Use Cases	Predictive Replenishment Remote Collaboration
Services	Software Design & Engineering Services System Integration
Challenge	IAG Restaurant Group, operating in the Bay Area, faced fierce competition for hourly employees due to the high cost of living and low unemployment rate in the region. Restaurant managers struggled to recruit talent before candidates were hired for other jobs, resulting in wasted recruitment advertising spend and loss of critical hours by hiring managers. As the company expanded its corporate catering accounts, hiring employees to support the additional business became increasingly challenging. Read More
About Customer	IAG Restaurant Group operates three of the top 10 fastest-growing Jersey Mike’s Subs franchise restaurants in the Bay Area. The company has grown by providing catering services to employees of some of Silicon Valley’s largest technology companies. The high cost of living and low unemployment rate in the region make it difficult to attract and retain hourly employees. The company is led by President Jeff Henderson, who partnered with Paradox to improve the recruiting process. Read More
Solution	To address the recruitment challenges, IAG Restaurant Group introduced Olivia, an AI recruiting assistant developed by Paradox. Olivia Capture and Olivia Scheduling were implemented to streamline the recruitment process. Olivia quickly captures and screens candidates, then alerts the appropriate hiring manager to schedule interviews. The use of text-based communication allows hiring managers to manage candidate interactions conveniently from their mobile devices. This approach has significantly increased interview show rates and reduced the time managers spend on recruitment tasks. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Machine Learning

Applicable Industries

Food & Beverage

Applicable Functions

Human Resources

Use Cases

Predictive Replenishment

Remote Collaboration

Services

Software Design & Engineering Services

System Integration

Challenge

IAG Restaurant Group, operating in the Bay Area, faced fierce competition for hourly employees due to the high cost of living and low unemployment rate in the region. Restaurant managers struggled to recruit talent before candidates were hired for other jobs, resulting in wasted recruitment advertising spend and loss of critical hours by hiring managers. As the company expanded its corporate catering accounts, hiring employees to support the additional business became increasingly challenging.

About Customer

IAG Restaurant Group operates three of the top 10 fastest-growing Jersey Mike’s Subs franchise restaurants in the Bay Area. The company has grown by providing catering services to employees of some of Silicon Valley’s largest technology companies. The high cost of living and low unemployment rate in the region make it difficult to attract and retain hourly employees. The company is led by President Jeff Henderson, who partnered with Paradox to improve the recruiting process.

Solution

To address the recruitment challenges, IAG Restaurant Group introduced Olivia, an AI recruiting assistant developed by Paradox. Olivia Capture and Olivia Scheduling were implemented to streamline the recruitment process. Olivia quickly captures and screens candidates, then alerts the appropriate hiring manager to schedule interviews. The use of text-based communication allows hiring managers to manage candidate interactions conveniently from their mobile devices. This approach has significantly increased interview show rates and reduced the time managers spend on recruitment tasks.

Impact #1	Increased interview show rates by 60% due to the streamlined process.
Impact #2	Hiring managers can now respond to candidates in less than 2 hours.
Impact #3	Candidates typically respond to text messages within 20 minutes.

Impact #1

Increased interview show rates by 60% due to the streamlined process.

Impact #2

Hiring managers can now respond to candidates in less than 2 hours.

Impact #3

Candidates typically respond to text messages within 20 minutes.

Benefit #1	Interview show rates increased by 60%.
Benefit #2	Candidate interviews are typically scheduled within 2 hours.
Benefit #3	Responses from candidates range from 'instant' to under 20 minutes.

Benefit #1

Interview show rates increased by 60%.

Benefit #2

Candidate interviews are typically scheduled within 2 hours.

Benefit #3

Responses from candidates range from 'instant' to under 20 minutes.

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Overview

Quick Service Restaurant Franchise Group Improves the Candidate Experience While Freeing Up Managers’ Time

Operational Impact

Quantitative Benefit