Quality Management: Accelerating Issue Resolution Using Quality Management System Software

The company deployed Benchmark’s Quality Management suite of cloud-based software applications. This enabled them to meet quality program expectations and deliver to customer standards throughout the entire production and distribution lifecycle. The software allowed them to plan, publish and measure facilities to established organizational quality program expectations with appropriate follow-up and responsibility tracking. It also engaged staff in key quality program activities such as compliance tasks, auditing, issue identification, Corrective and Preventative Action, etc. and notified them through automated alerts and reminders. The software also allowed them to record observed defects via Mobile and online reporting; track and manage Root Cause Analysis activities surrounding defect resolution. Lastly, it provided the ability to report and analyze data and key performance indicators by site or across the company through flexible and customizable reporting and data analytics capabilities.