Quadient Leverages Iguazio for Real-Time Machine Learning

Quadient, a leading provider of omnichannel customer experience solutions, needed a way to unify and combine every single data type they work with to create machine learning applications that run in real time. This would enable its developers to build a SAAS cloud platform for enterprises to improve customer experience and achieve digital transformation through business automation. Its platform would then be able to predict events by ingesting data from several sources including real-time sensor data, historical data (like ERP and CRM), news, social media, flight tracking, and other sources — and then leverage AI and ML to interact with all that layered data to derive business interaction predictions. This enabled Quadient to provide new capabilities and additional value to its clients (particularly those in the insurance space). Prior to finding and leveraging Iguazio, Quadient tested several cloud platforms to unify, store, and provide a single interface for the various data types it wanted to work with (such as relational data, key values, time series, etc.)

Quadient is a leading provider of omnichannel customer experience solutions, delivering eight billion personalized experiences annually. Its solutions make it possible for hundreds of thousands of businesses to continuously achieve customer experience excellence by automatically creating and delivering meaningful interactions consistently across all channels. Quadient helps enterprises create exceptional customer experiences by providing omnichannel software solutions and expertise. Its powerful solutions focus on customer experience management and business process automation. These solutions are designed to consistently, conveniently, and securely deliver personalized customer experiences across all touchpoints, no matter the industry.