Qlik Case Studies QlikView Customer Snapshot –Bliss

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	QlikView Customer Snapshot –Bliss Qlik

QlikView Customer Snapshot –Bliss

Qlik

Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Industries	Retail
Applicable Functions	Sales & Marketing Human Resources
Use Cases	Inventory Management
Services	Data Science Services
Challenge	Bliss, a leading body and skincare retailer and spa services provider, was facing challenges with data reconciliation across its three disparate ERP systems. These systems were spread across three lines of business, making it difficult to maintain accuracy and speed in reporting. The company needed a solution that could improve these aspects and provide a more streamlined approach to data management. Read More
About Customer	Bliss is a leading body and skincare retailer and spa services provider. Founded in New York in 1996, the company has expanded its operations worldwide with 15 spas. In addition to its spa services, Bliss also offers a line of beauty and skincare products. The company is headquartered in New York, NY and operates in the Retail & Wholesale Distribution and Services industry. Despite its global presence and diverse product line, Bliss was struggling with data management across its different business lines. Read More
Solution	Bliss deployed QlikView to 35 users in the US and Europe to address its data management challenges. The solution provided real-time sales performance analysis across product lines, spa locations, and services. It also offered visibility into product sell-through, inbound and on-hand inventory. Additionally, QlikView helped Bliss maximize up-and cross-selling opportunities through customer spend analysis. The solution also provided financial analysis capabilities, enabling Bliss to measure revenue and profitability performance. HR analysis was another feature of the solution, which helped Bliss analyze staffing needs and reduce payroll expense by 30-40%. The implementation of QlikView was rapid, completed in just 6 weeks. Bliss leveraged QlikView Server to aggregate data from CommercialWare, SYSPRO, Book4Time, SQL Server, and DB2. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Industries

Retail

Applicable Functions

Sales & Marketing

Human Resources

Use Cases

Inventory Management

Services

Data Science Services

Challenge

Bliss, a leading body and skincare retailer and spa services provider, was facing challenges with data reconciliation across its three disparate ERP systems. These systems were spread across three lines of business, making it difficult to maintain accuracy and speed in reporting. The company needed a solution that could improve these aspects and provide a more streamlined approach to data management.

About Customer

Bliss is a leading body and skincare retailer and spa services provider. Founded in New York in 1996, the company has expanded its operations worldwide with 15 spas. In addition to its spa services, Bliss also offers a line of beauty and skincare products. The company is headquartered in New York, NY and operates in the Retail & Wholesale Distribution and Services industry. Despite its global presence and diverse product line, Bliss was struggling with data management across its different business lines.

Solution

Bliss deployed QlikView to 35 users in the US and Europe to address its data management challenges. The solution provided real-time sales performance analysis across product lines, spa locations, and services. It also offered visibility into product sell-through, inbound and on-hand inventory. Additionally, QlikView helped Bliss maximize up-and cross-selling opportunities through customer spend analysis. The solution also provided financial analysis capabilities, enabling Bliss to measure revenue and profitability performance. HR analysis was another feature of the solution, which helped Bliss analyze staffing needs and reduce payroll expense by 30-40%. The implementation of QlikView was rapid, completed in just 6 weeks. Bliss leveraged QlikView Server to aggregate data from CommercialWare, SYSPRO, Book4Time, SQL Server, and DB2.

Impact #1	Enabled real-time access to cross-business line sales data
Impact #2	Decreased prep time for weekly inventory reports from 2 days to 0 days
Impact #3	Achieved consolidated view of entire business —from spa services and retail to business-to-business (B2B) sales

Impact #1

Enabled real-time access to cross-business line sales data

Impact #2

Decreased prep time for weekly inventory reports from 2 days to 0 days

Impact #3

Achieved consolidated view of entire business —from spa services and retail to business-to-business (B2B) sales

Benefit #1	Reduced spa staff expenses by approx. 30-40%
Benefit #2	Enabled real-time access to cross-business line sales data that once took 2 days to compile

Benefit #1

Reduced spa staff expenses by approx. 30-40%

Benefit #2

Enabled real-time access to cross-business line sales data that once took 2 days to compile

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Overview

QlikView Customer Snapshot –Bliss

Operational Impact

Quantitative Benefit