Bandwidth Case Studies Purple Needed a Partner to Help Meet New FCC Mandates

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	Purple Needed a Partner to Help Meet New FCC Mandates Bandwidth

Purple Needed a Partner to Help Meet New FCC Mandates

Bandwidth

Technology Category	Application Infrastructure & Middleware - API Integration & Management Networks & Connectivity - WiFi
Applicable Industries	Telecommunications
Applicable Functions	Business Operation
Use Cases	Chatbots Voice Biometrics
Services	Software Design & Engineering Services System Integration
Challenge	Purple, a company providing communication services for the deaf or hard of hearing, was faced with a challenge when the FCC issued a mandate for telephone relay services (TRS). This mandate required the use of a text telephone (TTY) or an Internet-connected PC to enable communication between hearing and non-hearing individuals over a telephone. Purple needed a partner to help them meet this FCC mandate. They required a service provider with a robust offering and the widest possible footprint. After an extensive review of the companies in the industry, Purple selected Bandwidth. Read More
About Customer	Purple is a company that provides premier communication services tailored specifically for people who are deaf or hard of hearing. They operate in a unique environment and are very particular in selecting partners. The company needed to meet the FCC mandate for telephone relay services (TRS), which enables people who are deaf, hard of hearing, or speech-disabled to use a text telephone (TTY) or an Internet-connected PC to communicate with hearing persons over a telephone. With more than 31 million people in the Deaf and Hard-of-Hearing Community, Purple needed a service provider with a robust offering and the widest possible footprint. Read More
Solution	Bandwidth provided Purple with the largest footprint of coverage across the U.S. to terminate a 9-1-1 call. They also provided a web interface with a complete API and a branded end-user portal for address changes. This resulted in a 99% address acceptance rate on the first submission. Bandwidth helped Purple fulfill the new FCC requirements months ahead of the FCC deadline, providing the necessary API and web tools to successfully launch services by tying into Purple’s signup portals. With Bandwidth, Purple successfully added thousands of new users within a very short time, all without manual interaction, freeing-up vital resources that would have otherwise been used in handling customer support issues. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Networks & Connectivity - WiFi

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Chatbots

Voice Biometrics

Services

Software Design & Engineering Services

System Integration

Challenge

Purple, a company providing communication services for the deaf or hard of hearing, was faced with a challenge when the FCC issued a mandate for telephone relay services (TRS). This mandate required the use of a text telephone (TTY) or an Internet-connected PC to enable communication between hearing and non-hearing individuals over a telephone. Purple needed a partner to help them meet this FCC mandate. They required a service provider with a robust offering and the widest possible footprint. After an extensive review of the companies in the industry, Purple selected Bandwidth.

About Customer

Purple is a company that provides premier communication services tailored specifically for people who are deaf or hard of hearing. They operate in a unique environment and are very particular in selecting partners. The company needed to meet the FCC mandate for telephone relay services (TRS), which enables people who are deaf, hard of hearing, or speech-disabled to use a text telephone (TTY) or an Internet-connected PC to communicate with hearing persons over a telephone. With more than 31 million people in the Deaf and Hard-of-Hearing Community, Purple needed a service provider with a robust offering and the widest possible footprint.

Solution

Bandwidth provided Purple with the largest footprint of coverage across the U.S. to terminate a 9-1-1 call. They also provided a web interface with a complete API and a branded end-user portal for address changes. This resulted in a 99% address acceptance rate on the first submission. Bandwidth helped Purple fulfill the new FCC requirements months ahead of the FCC deadline, providing the necessary API and web tools to successfully launch services by tying into Purple’s signup portals. With Bandwidth, Purple successfully added thousands of new users within a very short time, all without manual interaction, freeing-up vital resources that would have otherwise been used in handling customer support issues.

Impact #1	Bandwidth provided the largest footprint of coverage across the U.S. to terminate a 9-1-1 call.
Impact #2	Bandwidth provided a web interface with a complete API and a branded end-user portal for address changes.
Impact #3	Bandwidth achieved a 99% address acceptance rate on the first submission.

Impact #1

Bandwidth provided the largest footprint of coverage across the U.S. to terminate a 9-1-1 call.

Impact #2

Bandwidth provided a web interface with a complete API and a branded end-user portal for address changes.

Impact #3

Bandwidth achieved a 99% address acceptance rate on the first submission.

Benefit #1	Purple successfully added thousands of new users within a very short time, all without manual interaction.

Benefit #1

Purple successfully added thousands of new users within a very short time, all without manual interaction.

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Overview

Purple Needed a Partner to Help Meet New FCC Mandates

Operational Impact

Quantitative Benefit