Hitachi Vantara (Hitachi)
Case Studies
Public Health England Enhances Cancer Screening Programme with Hitachi Services
Overview
Public Health England Enhances Cancer Screening Programme with Hitachi ServicesHitachi Vantara (Hitachi) |
Infrastructure as a Service (IaaS) - Public Cloud Platform as a Service (PaaS) - Application Development Platforms | |
Education Healthcare & Hospitals | |
Quality Assurance | |
Disease Tracking Virtual Training | |
System Integration Training | |
Operational Impact
The partnership with Hitachi Vantara has enabled Public Health England to safeguard the efficiency of the NHS National Breast Screening Programme. With a highly available NBSS, screening invites are prompt, data is consistent, and referrals are accurate. The quality of the managed service is verified by bi-annual customer satisfaction (CSAT) surveys and regular user satisfaction (USAT) monitoring. The team also works on occasional bespoke projects outside of core service, supporting the NHS when Trusts operationally merge to manage and protect data within NBSS. The introduction of a series of training articles and a bi-annual newsletter keeps users up to date on service enhancements and system updates, driving consistent working practices and reducing call volumes. | |
Quantitative Benefit
Improved availability of National Breast Screening System (NBSS). | |
Better user experience for 4,000 NHS staff. | |
Consistent and reliable screening process for 2.5 million women a year. | |