PTC Case Studies PTC Supports Healthcare Company’s Plans for Global Growth

	PTC Supports Healthcare Company’s Plans for Global Growth PTC

PTC Supports Healthcare Company’s Plans for Global Growth

PTC

Technology Category	Platform as a Service (PaaS) - Data Management Platforms Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Device Management Platforms
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Product Research & Development Quality Assurance
Use Cases	Predictive Maintenance Inventory Management
Services	System Integration Training
Challenge	The customer, a global healthcare company, was looking to completely change how it organizes and manages service content. The company was facing a moment of change and realized that the task wasn’t just about modifying their documentation process. They needed to reinvent their business practices for creating, delivering, and updating service knowledge. The company had pursued an acquisitions strategy to increase its healthcare business product portfolio over the last several years. As a result, the individual teams that make up the technical authoring division often used different strategies and tools to complete assignments. With authors located around the world, this approach made it challenging to monitor projects and establish standard best practice. Read More
About Customer	The customer is a global healthcare company that generated US$11 B (€10 B) in 2014 and had 37,000 employees working in 100 counties. The company is experiencing strong healthcare spending which continues to fuel demand for its imaging, diagnostic, and informatics products and services business. Sales growth is particularly strong in non-English speaking regions. The company has pursued an acquisitions strategy to increase its healthcare business product portfolio over the last several years. Read More
Solution	PTC worked closely with the customer to create a new service roadmap for providing knowledge to an increasingly diverse worldwide user base. PTC implemented its solutions across multiple business units. These solutions include Windchill Service Information Manager (SIM), Arbortext Editor, and Creo Illustrate. PTC also helped to further integrate PTC Axeda into the customer’s technology ecosystem. Windchill SIM is enabling the customer to better organize and manage service content and facilitate content reuse across product families. PTC is finding new ways to exploit Axeda’s capabilities and opportunities for leveraging the Internet of Things. The three-year roadmap calls for additional PTC product implementations and service engagements, including projects to deploy PTC InService and Windchill Service Parts. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Data Management Platforms

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Device Management Platforms

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Product Research & Development

Quality Assurance

Use Cases

Predictive Maintenance

Inventory Management

Services

System Integration

Training

Challenge

The customer, a global healthcare company, was looking to completely change how it organizes and manages service content. The company was facing a moment of change and realized that the task wasn’t just about modifying their documentation process. They needed to reinvent their business practices for creating, delivering, and updating service knowledge. The company had pursued an acquisitions strategy to increase its healthcare business product portfolio over the last several years. As a result, the individual teams that make up the technical authoring division often used different strategies and tools to complete assignments. With authors located around the world, this approach made it challenging to monitor projects and establish standard best practice.

About Customer

The customer is a global healthcare company that generated US$11 B (€10 B) in 2014 and had 37,000 employees working in 100 counties. The company is experiencing strong healthcare spending which continues to fuel demand for its imaging, diagnostic, and informatics products and services business. Sales growth is particularly strong in non-English speaking regions. The company has pursued an acquisitions strategy to increase its healthcare business product portfolio over the last several years.

Solution

PTC worked closely with the customer to create a new service roadmap for providing knowledge to an increasingly diverse worldwide user base. PTC implemented its solutions across multiple business units. These solutions include Windchill Service Information Manager (SIM), Arbortext Editor, and Creo Illustrate. PTC also helped to further integrate PTC Axeda into the customer’s technology ecosystem. Windchill SIM is enabling the customer to better organize and manage service content and facilitate content reuse across product families. PTC is finding new ways to exploit Axeda’s capabilities and opportunities for leveraging the Internet of Things. The three-year roadmap calls for additional PTC product implementations and service engagements, including projects to deploy PTC InService and Windchill Service Parts.

Impact #1	The customer was able to consolidate and standardize its way of working. These changes and new standardized workflows and tools are significantly improving efficiency.
Impact #2	PTC now has deployed the system to an initial 50 users who will facilitate the transition to the new tools, structured authoring process, and global workflow. After this foundation is established, additional training sessions will be used to on-board 500 more users.
Impact #3	PTC completed the initial phases of work on time and within budget, and its out-of-the-box tools and workflow are already producing results.

Impact #1

The customer was able to consolidate and standardize its way of working. These changes and new standardized workflows and tools are significantly improving efficiency.

Impact #2

PTC now has deployed the system to an initial 50 users who will facilitate the transition to the new tools, structured authoring process, and global workflow. After this foundation is established, additional training sessions will be used to on-board 500 more users.

Impact #3

PTC completed the initial phases of work on time and within budget, and its out-of-the-box tools and workflow are already producing results.

Benefit #1	Authors are completing assigned tasks at least 20 percent more efficiently.
Benefit #2	One writer was able to reduce the time required to convert a complex motor drawing to publishing-friendly format from 40 hours to just 45 minutes.

Benefit #1

Authors are completing assigned tasks at least 20 percent more efficiently.

Benefit #2

One writer was able to reduce the time required to convert a complex motor drawing to publishing-friendly format from 40 hours to just 45 minutes.

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Overview

PTC Supports Healthcare Company’s Plans for Global Growth

Operational Impact

Quantitative Benefit