Case Studies PT Bank OCBC NISP Implements MicroStrategy BI for Real-Time Analytics

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	PT Bank OCBC NISP Implements MicroStrategy BI for Real-Time Analytics

PT Bank OCBC NISP Implements MicroStrategy BI for Real-Time Analytics

Technology Category	Analytics & Modeling - Real Time Analytics Functional Applications - Enterprise Resource Planning Systems (ERP) Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation Quality Assurance
Use Cases	Real-Time Location System (RTLS) Remote Asset Management
Services	System Integration Software Design & Engineering Services
Challenge	Monitoring the Bank’s business was of paramount importance for its 11-member Board of Directors (BOD) and seven regional co-ordinators. The management needed insights into the Bank’s financial and operational performance to improve its competitive edge and to ensure regulatory compliance. The business users wanted to know how the Bank was performing at any given time, as well as having the flexibility to review the reports on the go. However, not having access to real-time information to analyse its operations was one of the biggest challenges for the Bank’s management. The finance department relied on traditional consolidation and reporting tools, often depending on manual query of the Bank’s disparate databases to extract the necessary information. The process was time-consuming in order to create a ‘cockpit view’ dashboard, and the management would be reviewing outdated reports. The Bank thus recognised the need for a more sophisticated Business Intelligence (BI) solution that would meet the demands of its BOD and senior executives. Read More
About Customer	PT Bank OCBC NISP, a subsidiary of Singapore-based OCBC Bank, is one of Indonesia’s oldest financial institutions with more than 70 years in the business. Headquartered in Jakarta, Bank OCBC NISP has a network of 380 offices located in 76 cities across Indonesia. It is focused on serving the small and medium enterprises, as well as the fast-growing consumer banking segment in the country. Read More
Solution	For Filipus Suwarno, head of IT Division who was spearheading the project, the replacement BI solution had to meet two key requirements: a unified information architecture that allowed for easy integration and cross-referencing vast amounts of information from multiple sources; and a single, easy-to-use Web interface that allowed multiple users to access the information relevant to them, even while on the move. After evaluating several BI solutions offerings, he decided that MicroStrategy’s technology offered the functionalities that the Bank was looking for. He was impressed that 14 of the top 20 global commercial banks relied on MicroStrategy’s BI platform to empower executives decision-making, as well as the consistent top rankings in various independent BI surveys that MicroStrategy received for its mobile BI offerings. Bank OCBC NISP deployed the MicroStrategy Business Intelligence and the MicroStrategy Mobile App platform in 2011. These Enterprise Software platform and the code-free, intuitive design tools allowed the IT team to easily create customised mobile apps for the business users. This approach cut down on application development cost and provided greater application production capabilities. The project rollout took place with minimum disruption to the Bank’s workflow. Support from MicroStrategy was instrumental in ensuring a smooth transition to the new platform. The Bank’s BOD and regional co-ordinators were able to assess the Bank’s performance on iPad with the mobile apps on it. With the switchover to MircoStrategy’s solutions, the management now had ready access to real-time, enterprise-wide data anytime, anywhere. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Functional Applications - Enterprise Resource Planning Systems (ERP)

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Real-Time Location System (RTLS)

Remote Asset Management

Services

System Integration

Software Design & Engineering Services

Challenge

Monitoring the Bank’s business was of paramount importance for its 11-member Board of Directors (BOD) and seven regional co-ordinators. The management needed insights into the Bank’s financial and operational performance to improve its competitive edge and to ensure regulatory compliance. The business users wanted to know how the Bank was performing at any given time, as well as having the flexibility to review the reports on the go. However, not having access to real-time information to analyse its operations was one of the biggest challenges for the Bank’s management. The finance department relied on traditional consolidation and reporting tools, often depending on manual query of the Bank’s disparate databases to extract the necessary information. The process was time-consuming in order to create a ‘cockpit view’ dashboard, and the management would be reviewing outdated reports. The Bank thus recognised the need for a more sophisticated Business Intelligence (BI) solution that would meet the demands of its BOD and senior executives.

About Customer

PT Bank OCBC NISP, a subsidiary of Singapore-based OCBC Bank, is one of Indonesia’s oldest financial institutions with more than 70 years in the business. Headquartered in Jakarta, Bank OCBC NISP has a network of 380 offices located in 76 cities across Indonesia. It is focused on serving the small and medium enterprises, as well as the fast-growing consumer banking segment in the country.

Solution

For Filipus Suwarno, head of IT Division who was spearheading the project, the replacement BI solution had to meet two key requirements: a unified information architecture that allowed for easy integration and cross-referencing vast amounts of information from multiple sources; and a single, easy-to-use Web interface that allowed multiple users to access the information relevant to them, even while on the move. After evaluating several BI solutions offerings, he decided that MicroStrategy’s technology offered the functionalities that the Bank was looking for. He was impressed that 14 of the top 20 global commercial banks relied on MicroStrategy’s BI platform to empower executives decision-making, as well as the consistent top rankings in various independent BI surveys that MicroStrategy received for its mobile BI offerings. Bank OCBC NISP deployed the MicroStrategy Business Intelligence and the MicroStrategy Mobile App platform in 2011. These Enterprise Software platform and the code-free, intuitive design tools allowed the IT team to easily create customised mobile apps for the business users. This approach cut down on application development cost and provided greater application production capabilities. The project rollout took place with minimum disruption to the Bank’s workflow. Support from MicroStrategy was instrumental in ensuring a smooth transition to the new platform. The Bank’s BOD and regional co-ordinators were able to assess the Bank’s performance on iPad with the mobile apps on it. With the switchover to MircoStrategy’s solutions, the management now had ready access to real-time, enterprise-wide data anytime, anywhere.

Impact #1	The deployment has allowed Bank OCBC NISP to enjoy the advantages of real-time analytics of its business. MicroStrategy’s technology has empowered its management to make informed, fact-based business decisions through harnessing its vast databases.
Impact #2	The business users like the set of intuitive analytical tools that let them manipulate the data in a way that suits their needs. The Dashboard presents the analysis in an easy-to-understand format, which is a big plus for the users.
Impact #3	The comprehensive insight allows the management to monitor its branch operations and product sales more efficiently and cost-effectively. They can act quickly to keep the Bank on track of its revenue targets, as well as to maintain regulatory compliance.

Impact #1

The deployment has allowed Bank OCBC NISP to enjoy the advantages of real-time analytics of its business. MicroStrategy’s technology has empowered its management to make informed, fact-based business decisions through harnessing its vast databases.

Impact #2

The business users like the set of intuitive analytical tools that let them manipulate the data in a way that suits their needs. The Dashboard presents the analysis in an easy-to-understand format, which is a big plus for the users.

Impact #3

The comprehensive insight allows the management to monitor its branch operations and product sales more efficiently and cost-effectively. They can act quickly to keep the Bank on track of its revenue targets, as well as to maintain regulatory compliance.

Benefit #1	Reduced cost of data gathering and analysis.
Benefit #2	Gained reliable, real-time insights on business performance via mobile tablets.

Benefit #1

Reduced cost of data gathering and analysis.

Benefit #2

Gained reliable, real-time insights on business performance via mobile tablets.

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Overview

PT Bank OCBC NISP Implements MicroStrategy BI for Real-Time Analytics

Operational Impact

Quantitative Benefit