NETSCOUT Case Studies Pruitt Communications Uses NetScout's OptiView XG Network Analysis Tablet to Verify Network Readiness and Troubleshoot VoIP Deployments for Customers

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	Pruitt Communications Uses NetScout's OptiView XG Network Analysis Tablet to Verify Network Readiness and Troubleshoot VoIP Deployments for Customers NETSCOUT

Pruitt Communications Uses NetScout's OptiView XG Network Analysis Tablet to Verify Network Readiness and Troubleshoot VoIP Deployments for Customers

NETSCOUT

Technology Category	Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Healthcare & Hospitals Telecommunications
Applicable Functions	Logistics & Transportation
Use Cases	Remote Asset Management
Services	System Integration Testing & Certification
Challenge	Pruitt Communications, a provider of telephony solutions, faced challenges in deploying VoIP and unified communications systems for various organizations. The first step in any new rollout is an assessment to verify the readiness of the network. However, Pruitt Communications was unable to cost-effectively conduct performance testing and had to outsource these assessments, resulting in a loss of service revenue. Additionally, the company was required to troubleshoot any problems that were uncovered during the initial testing. Once the network was ready for the VoIP deployment and any problems addressed, the Pruitt team began to implement the new system. However, troubleshooting problems as they arose was a time-consuming process as Pruitt engineers had to evaluate performance, identify misconfigured devices, and simulate the performance of the VoIP system. Read More
About Customer	Pruitt Communications is an award-winning provider of telephony solutions for organizations across a variety of key industries including federal government, state and local government, hospitality, and healthcare. The company delivers comprehensive solutions for IP telephony, voice messaging, contact centers, and network security, and backs them with a full suite of services. The company offers products from Avaya, Cisco, Juniper Networks, Polycom, and more. Located in Dothan, Alabama, Pruitt Communications deploys VoIP and unified communications systems for a variety of enterprise, healthcare, and government organizations throughout the United States. Read More
Solution	To meet their challenges, Pruitt Communications selected NetScout's OptiView XG Network Analysis Tablet. This solution gives the organization the ability to quickly troubleshoot problems and identify root cause fast. It supports 1 and 10GbE, along with full 802.11a/b/g/n wireless LAN analysis, making it usable in any environment, whether in a data center, with virtualized servers, or out in the field at a remote site. Furthermore, OptiView XG's new Network Performance Test (NPT) feature allows the Pruitt team to instantly verify network readiness prior to VoIP rollout and address any issues. The OptiView XG also gives the team automated network and application analysis, so as problems emerge they can instantly isolate and remediate an issue. Read More Log in to view content
Contents

Technology Category

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Healthcare & Hospitals

Telecommunications

Applicable Functions

Logistics & Transportation

Use Cases

Remote Asset Management

Services

System Integration

Testing & Certification

Challenge

Pruitt Communications, a provider of telephony solutions, faced challenges in deploying VoIP and unified communications systems for various organizations. The first step in any new rollout is an assessment to verify the readiness of the network. However, Pruitt Communications was unable to cost-effectively conduct performance testing and had to outsource these assessments, resulting in a loss of service revenue. Additionally, the company was required to troubleshoot any problems that were uncovered during the initial testing. Once the network was ready for the VoIP deployment and any problems addressed, the Pruitt team began to implement the new system. However, troubleshooting problems as they arose was a time-consuming process as Pruitt engineers had to evaluate performance, identify misconfigured devices, and simulate the performance of the VoIP system.

About Customer

Pruitt Communications is an award-winning provider of telephony solutions for organizations across a variety of key industries including federal government, state and local government, hospitality, and healthcare. The company delivers comprehensive solutions for IP telephony, voice messaging, contact centers, and network security, and backs them with a full suite of services. The company offers products from Avaya, Cisco, Juniper Networks, Polycom, and more. Located in Dothan, Alabama, Pruitt Communications deploys VoIP and unified communications systems for a variety of enterprise, healthcare, and government organizations throughout the United States.

Solution

To meet their challenges, Pruitt Communications selected NetScout's OptiView XG Network Analysis Tablet. This solution gives the organization the ability to quickly troubleshoot problems and identify root cause fast. It supports 1 and 10GbE, along with full 802.11a/b/g/n wireless LAN analysis, making it usable in any environment, whether in a data center, with virtualized servers, or out in the field at a remote site. Furthermore, OptiView XG's new Network Performance Test (NPT) feature allows the Pruitt team to instantly verify network readiness prior to VoIP rollout and address any issues. The OptiView XG also gives the team automated network and application analysis, so as problems emerge they can instantly isolate and remediate an issue.

Impact #1	Pruitt Communications was able to bring network assessments in-house, allowing them to capture additional revenue.
Impact #2	The OptiView XG Network Analysis Tablet allows Pruitt Communications to generate and measure traffic flows across the client and service provider networks, validating the support of a VoIP rollout.
Impact #3	The OptiView XG Network Analysis Tablet provides automated network and application analysis, enabling the team to instantly isolate and remediate an issue.

Impact #1

Pruitt Communications was able to bring network assessments in-house, allowing them to capture additional revenue.

Impact #2

The OptiView XG Network Analysis Tablet allows Pruitt Communications to generate and measure traffic flows across the client and service provider networks, validating the support of a VoIP rollout.

Impact #3

The OptiView XG Network Analysis Tablet provides automated network and application analysis, enabling the team to instantly isolate and remediate an issue.

Benefit #1	Pruitt Communications was able to increase problem resolution time by isolating root cause in minutes, instead of hours or days.

Benefit #1

Pruitt Communications was able to increase problem resolution time by isolating root cause in minutes, instead of hours or days.

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Overview

Pruitt Communications Uses NetScout's OptiView XG Network Analysis Tablet to Verify Network Readiness and Troubleshoot VoIP Deployments for Customers

Operational Impact

Quantitative Benefit