Bandwidth Case Studies ProviderTech Takes a Dose of Bandwidth’s Direct-to-Carrier Messaging API to Enhance Patient Engagement

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	ProviderTech Takes a Dose of Bandwidth’s Direct-to-Carrier Messaging API to Enhance Patient Engagement Bandwidth

ProviderTech Takes a Dose of Bandwidth’s Direct-to-Carrier Messaging API to Enhance Patient Engagement

Bandwidth

Technology Category	Application Infrastructure & Middleware - API Integration & Management Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation
Use Cases	Remote Asset Management
Services	System Integration
Challenge	ProviderTech, a rapidly growing startup, recognized a gap in patient engagement as health care delivery systems increased in size. The ability to communicate effectively with patients suffered. However, the rapid expansion and adoption of mobile technology created a unique opportunity to connect people with health care providers. ProviderTech developed a system that automatically creates and sends customized messages to patients to address individual health conditions. As its client base continued to grow, the team realized it needed a more robust and sustainable back-end platform to power the core SMS communications. ProviderTech needed the ability to provision numbers instantly paired with sufficient flexibility with its telecommunications partners to service its clients and meet business requirements. Read More
About Customer	ProviderTech is a mobility platform that allows health care organizations to safely and confidentially communicate with patients via text message. It gives health care and insurance providers the ability to engage patients with low-cost health care guidance and clinical support. ProviderTech’s CareSMS platform automates personalized SMS messaging to consumers. These individualized messages draw attention to specific health behaviors—around disease prevention, treatment awareness, and chronic disease management. The system initiates 1-way and 2-way communication with patients on an ongoing basis. These SMS communications allow health care providers to influence patients beyond the traditional office visits and phone calls. Read More
Solution	Before its direct-to-carrier relationship with Bandwidth, ProviderTech utilized several text message APIs from various vendors. Though core functionality among platforms was similar, Bandwidth offered more value and flexibility. ProviderTech built its application using Bandwidth’s Communications API. Developers were able to use Bandwidth’s network to send SMS messages with minimal programming efforts, and integrate with legacy providers, in a matter of days. Working directly with an established, licensed Tier 1 telephone carrier, and not through a reseller, has been a significant factor in ProviderTech's privacy and security reviews. There is clear visibility into the message chain of custody. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Use Cases

Remote Asset Management

Services

System Integration

Challenge

ProviderTech, a rapidly growing startup, recognized a gap in patient engagement as health care delivery systems increased in size. The ability to communicate effectively with patients suffered. However, the rapid expansion and adoption of mobile technology created a unique opportunity to connect people with health care providers. ProviderTech developed a system that automatically creates and sends customized messages to patients to address individual health conditions. As its client base continued to grow, the team realized it needed a more robust and sustainable back-end platform to power the core SMS communications. ProviderTech needed the ability to provision numbers instantly paired with sufficient flexibility with its telecommunications partners to service its clients and meet business requirements.

About Customer

ProviderTech is a mobility platform that allows health care organizations to safely and confidentially communicate with patients via text message. It gives health care and insurance providers the ability to engage patients with low-cost health care guidance and clinical support. ProviderTech’s CareSMS platform automates personalized SMS messaging to consumers. These individualized messages draw attention to specific health behaviors—around disease prevention, treatment awareness, and chronic disease management. The system initiates 1-way and 2-way communication with patients on an ongoing basis. These SMS communications allow health care providers to influence patients beyond the traditional office visits and phone calls.

Solution

Before its direct-to-carrier relationship with Bandwidth, ProviderTech utilized several text message APIs from various vendors. Though core functionality among platforms was similar, Bandwidth offered more value and flexibility. ProviderTech built its application using Bandwidth’s Communications API. Developers were able to use Bandwidth’s network to send SMS messages with minimal programming efforts, and integrate with legacy providers, in a matter of days. Working directly with an established, licensed Tier 1 telephone carrier, and not through a reseller, has been a significant factor in ProviderTech's privacy and security reviews. There is clear visibility into the message chain of custody.

Impact #1	ProviderTech has continued to grow its business and is well positioned, both technologically and financially, to continue to scale to the mass health care industry.
Impact #2	The ProviderTech team and its end users are experiencing the practical benefits of a more flexible solution in day-to-day interactions as well as new efficiencies of service delivery.

Impact #1

ProviderTech has continued to grow its business and is well positioned, both technologically and financially, to continue to scale to the mass health care industry.

Impact #2

The ProviderTech team and its end users are experiencing the practical benefits of a more flexible solution in day-to-day interactions as well as new efficiencies of service delivery.

Benefit #1	99% of text messages are read (most in 90 seconds)

Benefit #1

99% of text messages are read (most in 90 seconds)

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Overview

ProviderTech Takes a Dose of Bandwidth’s Direct-to-Carrier Messaging API to Enhance Patient Engagement

Operational Impact

Quantitative Benefit