IBM Case Studies Protecting network resources and client data from unauthorized access while boosting efficiency

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	Protecting network resources and client data from unauthorized access while boosting efficiency IBM

Protecting network resources and client data from unauthorized access while boosting efficiency

IBM

Technology Category	Cybersecurity & Privacy - Identity & Authentication Management
Applicable Industries	Telecommunications
Applicable Functions	Business Operation
Use Cases	Cybersecurity
Services	Cloud Planning, Design & Implementation Services Cybersecurity Services
Challenge	du, a rapidly growing communications provider in the United Arab Emirates, faced a significant challenge in protecting its network resources and client data from unauthorized access. With a largely outsourced workforce, the company needed an efficient way to enhance the user experience, boost productivity, and help reduce fraud. The process of granting new users access was time-consuming, taking up to two weeks, and integrating a new application into the Identity and Access Management (IAM) platform could take up to three months. Additionally, the company was dealing with a high volume of help desk tickets related to access management. Read More
About Customer	du is the fastest-growing communications provider in the United Arab Emirates. The company offers a wide range of personal and business services, including mobile, fixed telephony, broadband, IPTV, data, and satellite. With over 230 product offerings, du serves a large customer base of 6.5 million mobile customers. The company has more than 2,000 employees, 8,000 contractors, and around 3,000 field sales personnel. With annual revenues exceeding AED 10 billion, du is a major player in the telecommunications industry in the UAE. Read More
Solution	To address these challenges, du implemented IBM's Security Services - Identity and Access Management (IAM). This automated, centralized IAM platform provides end-to-end control over user access to both operations and business resources, as well as broad visibility into user behavior. The platform includes a self-service portal for onboarding users, which captures identity data and standardizes management workflow for rapid approvals. This solution has significantly streamlined the process of granting new users access and integrating new applications into the IAM platform. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Identity & Authentication Management

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Cybersecurity

Services

Cloud Planning, Design & Implementation Services

Cybersecurity Services

Challenge

du, a rapidly growing communications provider in the United Arab Emirates, faced a significant challenge in protecting its network resources and client data from unauthorized access. With a largely outsourced workforce, the company needed an efficient way to enhance the user experience, boost productivity, and help reduce fraud. The process of granting new users access was time-consuming, taking up to two weeks, and integrating a new application into the Identity and Access Management (IAM) platform could take up to three months. Additionally, the company was dealing with a high volume of help desk tickets related to access management.

About Customer

du is the fastest-growing communications provider in the United Arab Emirates. The company offers a wide range of personal and business services, including mobile, fixed telephony, broadband, IPTV, data, and satellite. With over 230 product offerings, du serves a large customer base of 6.5 million mobile customers. The company has more than 2,000 employees, 8,000 contractors, and around 3,000 field sales personnel. With annual revenues exceeding AED 10 billion, du is a major player in the telecommunications industry in the UAE.

Solution

To address these challenges, du implemented IBM's Security Services - Identity and Access Management (IAM). This automated, centralized IAM platform provides end-to-end control over user access to both operations and business resources, as well as broad visibility into user behavior. The platform includes a self-service portal for onboarding users, which captures identity data and standardizes management workflow for rapid approvals. This solution has significantly streamlined the process of granting new users access and integrating new applications into the IAM platform.

Impact #1	The implementation of the IAM platform has significantly improved efficiency at du. The process of granting new users access has been reduced from two weeks to just 10 minutes, enabling productivity much more quickly. The integration of a new application into the IAM platform now takes just three days, down from three months. Additionally, the company has seen an 80% reduction in help desk tickets related to access management.

Impact #1

The implementation of the IAM platform has significantly improved efficiency at du. The process of granting new users access has been reduced from two weeks to just 10 minutes, enabling productivity much more quickly. The integration of a new application into the IAM platform now takes just three days, down from three months. Additionally, the company has seen an 80% reduction in help desk tickets related to access management.

Benefit #1	10 minutes rather than 2 weeks to grant new users access and enable productivity
Benefit #2	3 days to integrate a new application into the IAM platform, down from 3 months
Benefit #3	80% reduction in help desk tickets related to access management

Benefit #1

10 minutes rather than 2 weeks to grant new users access and enable productivity

Benefit #2

3 days to integrate a new application into the IAM platform, down from 3 months

Benefit #3

80% reduction in help desk tickets related to access management

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Overview

Protecting network resources and client data from unauthorized access while boosting efficiency

Operational Impact

Quantitative Benefit