ProRail's Transformation: Leveraging Low-Code Automation for Efficient Railway Operations

ProRail, a company assigned by the Dutch Government to maintain over 6,800 km of their national railway, faced a significant challenge in managing its complex operations. The company's mission was to ensure high-quality, safe, on-time, and convenient passenger and freight rail travel in the Netherlands. However, the logistical challenges were immense, requiring the company to maintain a high-quality workforce and systems. The company was organized into three infrastructure management organizations, each with its own set of responsibilities. The IT department was responsible for the processes that enabled the railway network to operate properly. However, the company's core systems operation was sophisticated and of high importance, requiring a substantial amount of IT oversight. At the same time, the business was constantly generating new ideas to create efficiencies in their processes, which often led to a growing backlog and a proliferation of Shadow IT.

ProRail is a company assigned by the Dutch Government to maintain over 6,800 km of their national railway. The company's mission is to ensure high-quality, safe, on-time, and convenient passenger and freight rail travel in the Netherlands. ProRail is organized into three infrastructure management organizations, each tasked with maintaining physical rail infrastructure, planning railway allocation 52 hours in advance, and planning traffic control 52 hours in advance. The company's core systems operation is sophisticated and of high importance to the Netherlands, requiring a substantial amount of IT oversight.