Freshworks Case Studies Promoting Work-Life Balance and Improving Employee Satisfaction with Freshteam’s time off module

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	Promoting Work-Life Balance and Improving Employee Satisfaction with Freshteam’s time off module Freshworks

Promoting Work-Life Balance and Improving Employee Satisfaction with Freshteam’s time off module

Freshworks

Technology Category	Application Infrastructure & Middleware - Blockchain Application Infrastructure & Middleware - Event-Driven Application
Applicable Industries	Buildings Cement
Applicable Functions	Human Resources
Use Cases	Smart Contracts Time Sensitive Networking
Challenge	Cognologix Technologies, a fast-growing Product as a Service (PaaS) company based in Pune, India, was facing challenges in managing the time off process for its 160 employees. The company had been using Excel-based processes for recruitment and employee time off management, which led to a clutter of paperwork and a significant amount of effort involved in manual tracking, archiving, and managing data. The approval process was a combination of verbal and email-based communication with a highly complicated tracking mechanism. This lack of planning and time management was a significant concern, especially as the company had switched to a hybrid working model due to the pandemic. The situation was described as 'tedious, cumbersome and requiring a lot of follow-ups for planning leaves and accounting for them'. Read More
About Customer	Cognologix Technologies is a Product as a Service (PaaS) company based in Pune, India. The technology firm focuses on four key technology areas: Product Design & Engineering for building cloud-native micro-services-based applications, Cloud Engineering & DevOps for building applications that run anywhere on any platform with automated deployments, Big Data & AI for data monitoring & analytics, and Blockchain & Decentralized applications using smart contracts. They work with startups as well as Fortune 100 companies to build innovative and futuristic software solutions for their businesses and operations. The company has about 160 employees and has switched to a hybrid working model post-pandemic. Read More
Solution	Cognologix chose Freshteam to manage the recruitment and time off processes. The solution offered centralization of the time-off process, automated workflows and approval process, decluttering of workspace and processes, and the ability to generate reports and view real-time information of employees. Using the annual holiday planner, employees and management could get a clear view of upcoming holidays for the year. They were also able to create and enable different types of leaves for their employees, which was extremely useful during the pandemic. The management could see the leave balance of each employee and their time-off trends, making it easy to plan daily and upcoming activities. Employees could view their leave balance and accruals and plan their vacations conveniently. Automatic notifications were generated whenever an employee raised a leave request, which could be approved or rejected by the line manager on Freshteam, and the information got automatically reconciled in the back-end employee database. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Blockchain

Application Infrastructure & Middleware - Event-Driven Application

Applicable Industries

Buildings

Cement

Applicable Functions

Human Resources

Use Cases

Smart Contracts

Time Sensitive Networking

Challenge

Cognologix Technologies, a fast-growing Product as a Service (PaaS) company based in Pune, India, was facing challenges in managing the time off process for its 160 employees. The company had been using Excel-based processes for recruitment and employee time off management, which led to a clutter of paperwork and a significant amount of effort involved in manual tracking, archiving, and managing data. The approval process was a combination of verbal and email-based communication with a highly complicated tracking mechanism. This lack of planning and time management was a significant concern, especially as the company had switched to a hybrid working model due to the pandemic. The situation was described as 'tedious, cumbersome and requiring a lot of follow-ups for planning leaves and accounting for them'.

About Customer

Cognologix Technologies is a Product as a Service (PaaS) company based in Pune, India. The technology firm focuses on four key technology areas: Product Design & Engineering for building cloud-native micro-services-based applications, Cloud Engineering & DevOps for building applications that run anywhere on any platform with automated deployments, Big Data & AI for data monitoring & analytics, and Blockchain & Decentralized applications using smart contracts. They work with startups as well as Fortune 100 companies to build innovative and futuristic software solutions for their businesses and operations. The company has about 160 employees and has switched to a hybrid working model post-pandemic.

Solution

Cognologix chose Freshteam to manage the recruitment and time off processes. The solution offered centralization of the time-off process, automated workflows and approval process, decluttering of workspace and processes, and the ability to generate reports and view real-time information of employees. Using the annual holiday planner, employees and management could get a clear view of upcoming holidays for the year. They were also able to create and enable different types of leaves for their employees, which was extremely useful during the pandemic. The management could see the leave balance of each employee and their time-off trends, making it easy to plan daily and upcoming activities. Employees could view their leave balance and accruals and plan their vacations conveniently. Automatic notifications were generated whenever an employee raised a leave request, which could be approved or rejected by the line manager on Freshteam, and the information got automatically reconciled in the back-end employee database.

Impact #1	The implementation of Freshteam has brought about significant operational improvements at Cognologix. The time off reporting in a dashboard of Freshteam has made it possible for managers to get an instant view of their team’s time-off status and visibility of leave trends at the click of a button. This has simplified the process of assigning resources for client projects. The automated approval process has also been appreciated by employees, who can now apply for planned leaves well in advance and enjoy their time off without stress or anxiety. Furthermore, Freshteam has contributed to the factors that influence the Employee Satisfaction (E-SAT) and Customer Satisfaction (C-SAT) scores of the organization. By having a clear view of employee leaves and availability, managers can make quick decisions regarding staffing of new projects and stand-in/backups for the ongoing ones. This seamless business continuity would not have been possible in a manually managed environment.

Impact #1

The implementation of Freshteam has brought about significant operational improvements at Cognologix. The time off reporting in a dashboard of Freshteam has made it possible for managers to get an instant view of their team’s time-off status and visibility of leave trends at the click of a button. This has simplified the process of assigning resources for client projects. The automated approval process has also been appreciated by employees, who can now apply for planned leaves well in advance and enjoy their time off without stress or anxiety. Furthermore, Freshteam has contributed to the factors that influence the Employee Satisfaction (E-SAT) and Customer Satisfaction (C-SAT) scores of the organization. By having a clear view of employee leaves and availability, managers can make quick decisions regarding staffing of new projects and stand-in/backups for the ongoing ones. This seamless business continuity would not have been possible in a manually managed environment.

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Overview

Promoting Work-Life Balance and Improving Employee Satisfaction with Freshteam’s time off module

Operational Impact