Case Studies PROMOTE: PROcess Mining for OperaTional Excellence at Lufthansa CityLine

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	PROMOTE: PROcess Mining for OperaTional Excellence at Lufthansa CityLine

PROMOTE: PROcess Mining for OperaTional Excellence at Lufthansa CityLine

Technology Category	Analytics & Modeling - Process Analytics
Applicable Industries	Transportation
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization
Services	System Integration
Challenge	Lufthansa CityLine aimed to enhance customer satisfaction by improving flight punctuality and increasing available boarding time. The challenge was to integrate a continuous improvement process that could digitize lean methodologies and provide an agile way of working. The goal was to automate the comparison between reference and real processes to identify inefficiencies and areas for improvement. Additionally, the company wanted to implement a walkboarding process where passengers could walk to the aircraft at ground level, reducing the walking distance and starting from two positions. Read More
About Customer	Lufthansa CityLine GmbH is a German airline and a subsidiary of Lufthansa. It operates domestic and European flights, primarily feeding Lufthansa's hubs at Frankfurt and Munich airports. The company is known for its commitment to operational excellence and customer satisfaction. With a large fleet and numerous daily flights, Lufthansa CityLine faces the constant challenge of maintaining high levels of punctuality and efficiency. The airline employs a significant number of staff and utilizes advanced technologies to streamline its operations. The introduction of the PROMOTE initiative is part of its broader strategy to leverage digital tools for continuous improvement. Read More
Solution	The solution involved the implementation of the PROMOTE initiative, which stands for PROcess Mining for OperaTional Excellence. This initiative integrated a continuous improvement process, often referred to as 'digitized lean,' to enhance operational efficiency. The approach was agile, involving stand-up meetings to align and prioritize potential improvements and sprints with a duration of two weeks to implement changes. The process mining technology was used to automate the comparison between reference and real processes, allowing for the identification of inefficiencies and areas for improvement. Additionally, the walkboarding process was introduced, enabling passengers to walk to the aircraft at ground level from two starting positions, thereby reducing the walking distance and improving boarding efficiency. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Process Analytics

Applicable Industries

Transportation

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Services

System Integration

Challenge

Lufthansa CityLine aimed to enhance customer satisfaction by improving flight punctuality and increasing available boarding time. The challenge was to integrate a continuous improvement process that could digitize lean methodologies and provide an agile way of working. The goal was to automate the comparison between reference and real processes to identify inefficiencies and areas for improvement. Additionally, the company wanted to implement a walkboarding process where passengers could walk to the aircraft at ground level, reducing the walking distance and starting from two positions.

About Customer

Lufthansa CityLine GmbH is a German airline and a subsidiary of Lufthansa. It operates domestic and European flights, primarily feeding Lufthansa's hubs at Frankfurt and Munich airports. The company is known for its commitment to operational excellence and customer satisfaction. With a large fleet and numerous daily flights, Lufthansa CityLine faces the constant challenge of maintaining high levels of punctuality and efficiency. The airline employs a significant number of staff and utilizes advanced technologies to streamline its operations. The introduction of the PROMOTE initiative is part of its broader strategy to leverage digital tools for continuous improvement.

Solution

The solution involved the implementation of the PROMOTE initiative, which stands for PROcess Mining for OperaTional Excellence. This initiative integrated a continuous improvement process, often referred to as 'digitized lean,' to enhance operational efficiency. The approach was agile, involving stand-up meetings to align and prioritize potential improvements and sprints with a duration of two weeks to implement changes. The process mining technology was used to automate the comparison between reference and real processes, allowing for the identification of inefficiencies and areas for improvement. Additionally, the walkboarding process was introduced, enabling passengers to walk to the aircraft at ground level from two starting positions, thereby reducing the walking distance and improving boarding efficiency.

Impact #1	The implementation of the PROMOTE initiative led to a more agile way of working, with regular stand-up meetings and two-week sprints to prioritize and implement improvements.
Impact #2	The use of process mining technology allowed for automated comparisons between reference and real processes, identifying inefficiencies and areas for improvement.
Impact #3	The walkboarding process reduced the walking distance for passengers, starting from two positions, which improved boarding efficiency and customer satisfaction.

Impact #1

The implementation of the PROMOTE initiative led to a more agile way of working, with regular stand-up meetings and two-week sprints to prioritize and implement improvements.

Impact #2

The use of process mining technology allowed for automated comparisons between reference and real processes, identifying inefficiencies and areas for improvement.

Impact #3

The walkboarding process reduced the walking distance for passengers, starting from two positions, which improved boarding efficiency and customer satisfaction.

Benefit #1	Increased flight punctuality by a significant margin.
Benefit #2	Increased available boarding time by leaving the gates open longer.

Benefit #1

Increased flight punctuality by a significant margin.

Benefit #2

Increased available boarding time by leaving the gates open longer.

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Overview

PROMOTE: PROcess Mining for OperaTional Excellence at Lufthansa CityLine

Operational Impact

Quantitative Benefit