Prominent Eastern European Service Provider Turkcell Maximizes Its 4G/LTE Wireless Network Performance and Service Delivery

Turkcell’s customers demand superior 24/7/365 service, and achieving that level of service reliability is not easy. The lifeblood of Turkcell’s business is its service performance. If there is any customer-impacting service drop off, it eventually reverberates through to its bottom line. Turkcell’s primary ongoing challenge was that it needed a performance-monitoring tool that provides end-to-end visibility based on real-time, continuous traffic-based intelligence. It also needed to be able to pinpoint performance problems quickly to reduce Mean Time to Knowledge (MTTK) and to maintain a flawless customer experience. LTE control plane monitoring, user plane visibility and session tracing must all be visible, as all are indispensable to ensuring and maintaining the exceptional quality service Turkcell subscribers have come to expect. Turkcell also needed customized reporting procedures coupled with real-time intelligence regarding its LTE signaling behavior. Turkcell’s approach is to solve problems proactively, not SERVICE PROVIDER reactively, before they are noticed in their network. So, proactive alarming of budding issues was a much-coveted service triage feature that Anil Ercan Sonmez of Turkcell Operations and his team members needed.

Headquartered in historic Istanbul, Turkey, and with business operations in Turkey and Cyprus, Turkcell Iletisim Hizmetleri A.S., or Turkcell, is the leading mobile phone operator in the country servicing over 35 million subscribers. It is also the first Turkish company to be listed on the New York Stock Exchange. Turkcell offers a complete array of mobile services including voice and data over their 3G/4G network. The company also has international roaming agreements with 605 operators in 201 countries and claims to have more general packet radio service (GPRS) roaming agreements than any other telecom operator.