Product Documentation Branding and Management Solution for a Manufacturing Company

The customer, a large manufacturing company, was struggling with the management of product documents for hundreds of products and product categories, including those manufactured by multiple subsidiaries and divisions. The product-related data was stored in SAP, with SAP Hybris Commerce serving as the web representation for B2B communication. However, product files were stored in disparate formats on employee laptops and various file shares, leading to a lack of a unified approach. The manual creation and uploading of technical descriptions and product specifications to SAP Hybris Commerce led to difficulties in locating correct versions of assets and handling multiple versions of media assets for a product was time-consuming and prone to error. The system was riddled with duplicates and different versions of technical descriptions and product specifications for the same product, leading to uncertainty about the correct version. The customer needed to automate the process of creation and management of product documents, improve versioning of assets, eliminate duplicates, reduce asset search time and implement seamless integration with the existing ecosystem.

The customer is a large manufacturing company that supports hundreds of products and product categories, including current and discontinued products manufactured by multiple subsidiaries and divisions. They were using SAP for storing product-related data and SAP Hybris Commerce as the web representation for B2B communication with clients. However, they were facing challenges with the management of product documents, versioning of assets, duplication of media assets, and integration with the existing ecosystem. They needed a solution that would automate the process of creation and management of product documents, improve versioning of assets, eliminate duplicates, reduce asset search time and implement seamless integration with the existing ecosystem.