Sisense Case Studies Product Development Saas Platform Uses Sisense to Maximize Value for Customers

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	Product Development Saas Platform Uses Sisense to Maximize Value for Customers Sisense

Product Development Saas Platform Uses Sisense to Maximize Value for Customers

Sisense

Technology Category	Platform as a Service (PaaS) - Data Management Platforms Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - Data Visualization
Applicable Industries	Consumer Goods Food & Beverage
Applicable Functions	Product Research & Development Business Operation
Use Cases	Process Control & Optimization
Services	Software Design & Engineering Services System Integration
Challenge	When a food retailer launches a new item, many people are involved in the process: chefs, suppliers, procurement teams, taste testers, marketing, focus groups, legal teams, manufacturers, shipping companies, etc. Moreover, Gap Systems’ clients manage hundreds, even thousands, of product launches a year. That’s a lot of moving parts - including mountains of data that needs to be managed and interpreted to ensure a successful launch. Smartflow was intended to track these disparate items, so you know who is doing what at any particular time. Except, this wasn’t how customers were using the tool in reality. As a result, clients weren’t getting the value or insights they needed. They would say things like, “It seems our legal department is slowing us down, we need to do something about that,” when in fact, they couldn’t really show either way whether legal was the problem. It was all based on instinct or assumption, rather than the hard data they had at their fingertips. Evidently, choice wasn’t working. Customers needed high-end reporting embedded into the product to make Smartflow a success. Read More
About Customer	Gap Systems helps companies streamline the product development process, organizing complex supply chains and getting new products to market faster. Their core product is “Smartflow,” a web-based SaaS product used to navigate and manage workflow, collaborate with partners, maximize value, and avoid getting locked into any one vendor. However, Smartflow lacked graphical reporting tools of its own. Customers couldn’t make full use of their data or figure out the “pinch points” in the process. Gap System’s clients were having to make decisions based on their gut, rather than facts and evidence. Sisense was brought in to help clients fight daily fires, get a clear idea of company performance and keep project on track - but Gap Systems clients now use it to raise their businesses to the next level through predictive analysis and future planning. Read More
Solution	As Managing Director of Gap Systems, it fell to Paul Goldberg to find a solution. Paul has a background in enterprise software/product development, and works closely with customers/ prospects/ the product development team, so he understood precisely what Smartflow was missing to fix the problem. As a result, Paul zeroed in on Sisense fast. It was the only platform that did exactly what he needed, balancing versatility with affordability. He found it simple to configure the Elasticube, organize data flows, and design preliminary client dashboards. Paul decided to host Sisense online in a similar way to Smartflow, and allow clients to pick the license they wanted, putting them in control of access and costs. Client dashboards were set up to be fully interactive and flexible. This means clients could filter data however they wanted and make any changes they needed, without having to alter underlying data or reports; they could modify filters to see changes in real time. No time or technical skill was required - so no reason not to make use of these valuable functions. Now, data is refreshed daily, guaranteeing accuracy. Visual reports are easy to understand at a glance, meaning clients can identify process flow and pinch points immediately, especially when managing hundreds of projects with many data points and rapidly accumulating information pools. What’s more, user permissions stored in the Elasticube have enhanced security. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Data Management Platforms

Analytics & Modeling - Predictive Analytics

Application Infrastructure & Middleware - Data Visualization

Applicable Industries

Consumer Goods

Food & Beverage

Applicable Functions

Product Research & Development

Business Operation

Use Cases

Process Control & Optimization

Services

Software Design & Engineering Services

System Integration

Challenge

When a food retailer launches a new item, many people are involved in the process: chefs, suppliers, procurement teams, taste testers, marketing, focus groups, legal teams, manufacturers, shipping companies, etc. Moreover, Gap Systems’ clients manage hundreds, even thousands, of product launches a year. That’s a lot of moving parts - including mountains of data that needs to be managed and interpreted to ensure a successful launch. Smartflow was intended to track these disparate items, so you know who is doing what at any particular time. Except, this wasn’t how customers were using the tool in reality. As a result, clients weren’t getting the value or insights they needed. They would say things like, “It seems our legal department is slowing us down, we need to do something about that,” when in fact, they couldn’t really show either way whether legal was the problem. It was all based on instinct or assumption, rather than the hard data they had at their fingertips. Evidently, choice wasn’t working. Customers needed high-end reporting embedded into the product to make Smartflow a success.

About Customer

Gap Systems helps companies streamline the product development process, organizing complex supply chains and getting new products to market faster. Their core product is “Smartflow,” a web-based SaaS product used to navigate and manage workflow, collaborate with partners, maximize value, and avoid getting locked into any one vendor. However, Smartflow lacked graphical reporting tools of its own. Customers couldn’t make full use of their data or figure out the “pinch points” in the process. Gap System’s clients were having to make decisions based on their gut, rather than facts and evidence. Sisense was brought in to help clients fight daily fires, get a clear idea of company performance and keep project on track - but Gap Systems clients now use it to raise their businesses to the next level through predictive analysis and future planning.

Solution

As Managing Director of Gap Systems, it fell to Paul Goldberg to find a solution. Paul has a background in enterprise software/product development, and works closely with customers/ prospects/ the product development team, so he understood precisely what Smartflow was missing to fix the problem. As a result, Paul zeroed in on Sisense fast. It was the only platform that did exactly what he needed, balancing versatility with affordability. He found it simple to configure the Elasticube, organize data flows, and design preliminary client dashboards. Paul decided to host Sisense online in a similar way to Smartflow, and allow clients to pick the license they wanted, putting them in control of access and costs. Client dashboards were set up to be fully interactive and flexible. This means clients could filter data however they wanted and make any changes they needed, without having to alter underlying data or reports; they could modify filters to see changes in real time. No time or technical skill was required - so no reason not to make use of these valuable functions. Now, data is refreshed daily, guaranteeing accuracy. Visual reports are easy to understand at a glance, meaning clients can identify process flow and pinch points immediately, especially when managing hundreds of projects with many data points and rapidly accumulating information pools. What’s more, user permissions stored in the Elasticube have enhanced security.

Impact #1	Clients can filter data however they want and make any changes they need without altering underlying data or reports.
Impact #2	Visual reports are easy to understand at a glance, helping clients identify process flow and pinch points immediately.
Impact #3	User permissions stored in the Elasticube have enhanced security.

Impact #1

Clients can filter data however they want and make any changes they need without altering underlying data or reports.

Impact #2

Visual reports are easy to understand at a glance, helping clients identify process flow and pinch points immediately.

Impact #3

User permissions stored in the Elasticube have enhanced security.

Benefit #1	Data is refreshed daily, guaranteeing accuracy.
Benefit #2	Clients can now see immediately whether internal departments are on track and performing as planned.
Benefit #3	Clients have real visibility into how partners perform.

Benefit #1

Data is refreshed daily, guaranteeing accuracy.

Benefit #2

Clients can now see immediately whether internal departments are on track and performing as planned.

Benefit #3

Clients have real visibility into how partners perform.

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Overview

Product Development Saas Platform Uses Sisense to Maximize Value for Customers

Operational Impact

Quantitative Benefit