ProcessMaker
Case Studies
ProcessMaker Implementation in CNT’s Nationwide Call Center
Overview
ProcessMaker Implementation in CNT’s Nationwide Call CenterProcessMaker |
Application Infrastructure & Middleware - API Integration & Management | |
Telecommunications | |
System Integration | |
Operational Impact
Dramatic improvement in customer satisfaction | |
Increased process visibility | |
Increased efficiency | |
Quantitative Benefit
Handling more than 12,000,000 customer support cases per year | |
More than 200 concurrent users in the system at any given time | |