Celonis Case Studies Process Optimization and Increased Efficiency: A Kraft Heinz and Celonis Partnership

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	Process Optimization and Increased Efficiency: A Kraft Heinz and Celonis Partnership Celonis

Process Optimization and Increased Efficiency: A Kraft Heinz and Celonis Partnership

Celonis

Technology Category	Analytics & Modeling - Process Analytics Cybersecurity & Privacy - Intrusion Detection
Applicable Industries	Mining
Use Cases	Behavior & Emotion Tracking Livestock Monitoring
Challenge	Kraft Heinz, a leading food and beverage company, was grappling with inefficiencies in their Accounts Receivable (A/R) activity. The company was struggling to gain visibility into customer payment behavior, which was crucial for managing and optimizing cash discounts offered to their customer base. The lack of insight into these processes was leading to lost money and inefficiencies. Additionally, Kraft Heinz was facing challenges in prioritizing overdue payments from clients, which was affecting their collections process. The company had access to data but was unable to turn it into actionable insights. Furthermore, Kraft Heinz was also dealing with invisible inefficiencies, such as unnecessary steps in their processes that were consuming valuable time and resources. Read More
About Customer	Kraft Heinz is a globally recognized food and beverage company. The company is known for its diverse portfolio of products that are consumed by millions of people worldwide. As a large organization, Kraft Heinz deals with complex processes and a vast customer base. The company's operations involve managing and optimizing various processes, including Accounts Receivable (A/R) activity. Kraft Heinz is committed to improving its processes and operations to enhance efficiency and profitability. The company's partnership with Celonis is a testament to this commitment, as it seeks to leverage technology to gain better visibility into customer behavior, uncover inefficiencies, and improve its collections process. Read More
Solution	Kraft Heinz partnered with Celonis and adopted their EMS (Execution Management System) to address these challenges. The Celonis EMS provided Kraft Heinz with the necessary visibility into customer payment behavior, enabling them to renegotiate discounts and optimize how new discounts were offered. This resulted in significant cost recovery. The system also helped Kraft Heinz uncover previously invisible inefficiencies. For instance, they discovered that one of their teams was populating a field in SAP that was not being used, leading to wasted effort. With this insight, they were able to eliminate this step, saving time and resources. Furthermore, the Celonis EMS enabled Kraft Heinz to better understand customer payment behavior and adopt a proactive collections approach. This helped them prioritize overdue payments more effectively and reduce overdues by around 30%. Kraft Heinz started with a small implementation of the solution, learned from the process, and then expanded it across the organization. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Process Analytics

Cybersecurity & Privacy - Intrusion Detection

Applicable Industries

Mining

Use Cases

Behavior & Emotion Tracking

Livestock Monitoring

Challenge

Kraft Heinz, a leading food and beverage company, was grappling with inefficiencies in their Accounts Receivable (A/R) activity. The company was struggling to gain visibility into customer payment behavior, which was crucial for managing and optimizing cash discounts offered to their customer base. The lack of insight into these processes was leading to lost money and inefficiencies. Additionally, Kraft Heinz was facing challenges in prioritizing overdue payments from clients, which was affecting their collections process. The company had access to data but was unable to turn it into actionable insights. Furthermore, Kraft Heinz was also dealing with invisible inefficiencies, such as unnecessary steps in their processes that were consuming valuable time and resources.

About Customer

Kraft Heinz is a globally recognized food and beverage company. The company is known for its diverse portfolio of products that are consumed by millions of people worldwide. As a large organization, Kraft Heinz deals with complex processes and a vast customer base. The company's operations involve managing and optimizing various processes, including Accounts Receivable (A/R) activity. Kraft Heinz is committed to improving its processes and operations to enhance efficiency and profitability. The company's partnership with Celonis is a testament to this commitment, as it seeks to leverage technology to gain better visibility into customer behavior, uncover inefficiencies, and improve its collections process.

Solution

Kraft Heinz partnered with Celonis and adopted their EMS (Execution Management System) to address these challenges. The Celonis EMS provided Kraft Heinz with the necessary visibility into customer payment behavior, enabling them to renegotiate discounts and optimize how new discounts were offered. This resulted in significant cost recovery. The system also helped Kraft Heinz uncover previously invisible inefficiencies. For instance, they discovered that one of their teams was populating a field in SAP that was not being used, leading to wasted effort. With this insight, they were able to eliminate this step, saving time and resources. Furthermore, the Celonis EMS enabled Kraft Heinz to better understand customer payment behavior and adopt a proactive collections approach. This helped them prioritize overdue payments more effectively and reduce overdues by around 30%. Kraft Heinz started with a small implementation of the solution, learned from the process, and then expanded it across the organization.

Impact #1	The adoption of the Celonis EMS has led to significant operational improvements at Kraft Heinz. The system has provided the company with the necessary visibility into customer payment behavior, enabling them to manage and optimize their cash discounts more effectively. This has resulted in significant cost recovery. The system has also helped Kraft Heinz uncover and eliminate invisible inefficiencies, leading to improved process efficiency. Furthermore, the Celonis EMS has enabled Kraft Heinz to adopt a proactive collections approach, improving their collections process. The company has also been able to implement the solution on a global scale, leading to widespread operational improvements. The success of the implementation has been attributed to a gradual approach, starting small and then expanding across the organization.

Impact #1

The adoption of the Celonis EMS has led to significant operational improvements at Kraft Heinz. The system has provided the company with the necessary visibility into customer payment behavior, enabling them to manage and optimize their cash discounts more effectively. This has resulted in significant cost recovery. The system has also helped Kraft Heinz uncover and eliminate invisible inefficiencies, leading to improved process efficiency. Furthermore, the Celonis EMS has enabled Kraft Heinz to adopt a proactive collections approach, improving their collections process. The company has also been able to implement the solution on a global scale, leading to widespread operational improvements. The success of the implementation has been attributed to a gradual approach, starting small and then expanding across the organization.

Benefit #1	Kraft Heinz saw returns more than five times greater than what they invested into the use case.
Benefit #2	The company was able to reduce overdue payments by around 30%.
Benefit #3	Kraft Heinz was able to uncover and eliminate unnecessary steps in their processes, saving time and resources.

Benefit #1

Kraft Heinz saw returns more than five times greater than what they invested into the use case.

Benefit #2

The company was able to reduce overdue payments by around 30%.

Benefit #3

Kraft Heinz was able to uncover and eliminate unnecessary steps in their processes, saving time and resources.

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Overview

Process Optimization and Increased Efficiency: A Kraft Heinz and Celonis Partnership

Operational Impact

Quantitative Benefit