FlowForma Case Studies Process Migration Makes FlowForma Critical Success at ARPS

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	Process Migration Makes FlowForma Critical Success at ARPS FlowForma

Process Migration Makes FlowForma Critical Success at ARPS

FlowForma

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Healthcare & Hospitals Oil & Gas
Applicable Functions	Business Operation Quality Assurance
Use Cases	Inventory Management Predictive Maintenance Process Control & Optimization
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Aberdeen Radiation Protection Services (ARPS) was facing challenges with its paper-based processes that were error-prone and inefficient. The company's 70 meters had to be recalibrated annually by a third-party to ensure they were compliant and fit for purpose. The process of tracking and bringing devices in for their yearly test was largely paper-based with a ring binder used for detailing what meter was on which rig. Scribbled notes were often added if a project was extended and it was easy to make mistakes. Worse still, meters that cost between £2,000 to £5,000 occasionally got lost. Excel® spreadsheets were shared by email with clients, but there was no central repository so up-to-date information was hard to find and access. This was becoming an issue and impacting on revenue. ARPS knew it needed to improve its processes and initially went looking for a document management system. Read More
About Customer	Based in Scotland, Aberdeen Radiation Protection Services (ARPS) is a business that has benefited from the North Sea oil and gas industry. The company provides radiation protection services including contamination meters and leak test equipment to measure radioactive by-products on rigs. Other customers include waste management and healthcare sectors, but the company has gone global through its work with energy companies as far afield as the Middle East and West Africa. Fast-growth encouraged ARPS to revisit existing processes and look for greater efficiencies. Crucially, the company’s 70 meters have to be recalibrated annually by a third-party to make sure they are compliant and fit for purpose. Read More
Solution	ARPS selected Microsoft 365 and SharePoint, realizing that cloud-based software was a perfect fit for globetrotting employees that needed access to documents from anywhere. FlowForma came into the frame when Appetite for Business, FlowForma’s Scottish Specialist Partner recommended deploying FlowForma® Process Automation to sit on top of SharePoint, to turn inefficient paper trails into seamless workflow. Within a year FlowForma Process Automation would become a core application for the business. Every part of the re-calibration process was set up within FlowForma Process Automation, enabling the business to have complete visibility of each meter’s lifecycle through a single window. Transport documentation with the right customs codes for shipping offshore is generated in the process, along with the printed labels for dispatching units to the rig or re-calibration company. The company also conducts wipe tests for clients, where special wipes are brought back from sites around the world and analyzed for radioactivity. If they’re clean the site is passed and issued with a certificate. Heavily dependent on Microsoft Word documents and Excel spreadsheets, it’s another process that was migrated. A signed PDF certificate is emailed straight back to the client when a site has been cleared, all generated from FlowForma Process Automation. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Healthcare & Hospitals

Oil & Gas

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Inventory Management

Predictive Maintenance

Process Control & Optimization

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Aberdeen Radiation Protection Services (ARPS) was facing challenges with its paper-based processes that were error-prone and inefficient. The company's 70 meters had to be recalibrated annually by a third-party to ensure they were compliant and fit for purpose. The process of tracking and bringing devices in for their yearly test was largely paper-based with a ring binder used for detailing what meter was on which rig. Scribbled notes were often added if a project was extended and it was easy to make mistakes. Worse still, meters that cost between £2,000 to £5,000 occasionally got lost. Excel® spreadsheets were shared by email with clients, but there was no central repository so up-to-date information was hard to find and access. This was becoming an issue and impacting on revenue. ARPS knew it needed to improve its processes and initially went looking for a document management system.

About Customer

Based in Scotland, Aberdeen Radiation Protection Services (ARPS) is a business that has benefited from the North Sea oil and gas industry. The company provides radiation protection services including contamination meters and leak test equipment to measure radioactive by-products on rigs. Other customers include waste management and healthcare sectors, but the company has gone global through its work with energy companies as far afield as the Middle East and West Africa. Fast-growth encouraged ARPS to revisit existing processes and look for greater efficiencies. Crucially, the company’s 70 meters have to be recalibrated annually by a third-party to make sure they are compliant and fit for purpose.

Solution

ARPS selected Microsoft 365 and SharePoint, realizing that cloud-based software was a perfect fit for globetrotting employees that needed access to documents from anywhere. FlowForma came into the frame when Appetite for Business, FlowForma’s Scottish Specialist Partner recommended deploying FlowForma® Process Automation to sit on top of SharePoint, to turn inefficient paper trails into seamless workflow. Within a year FlowForma Process Automation would become a core application for the business. Every part of the re-calibration process was set up within FlowForma Process Automation, enabling the business to have complete visibility of each meter’s lifecycle through a single window. Transport documentation with the right customs codes for shipping offshore is generated in the process, along with the printed labels for dispatching units to the rig or re-calibration company. The company also conducts wipe tests for clients, where special wipes are brought back from sites around the world and analyzed for radioactivity. If they’re clean the site is passed and issued with a certificate. Heavily dependent on Microsoft Word documents and Excel spreadsheets, it’s another process that was migrated. A signed PDF certificate is emailed straight back to the client when a site has been cleared, all generated from FlowForma Process Automation.

Impact #1	Access from anywhere for travelling employees
Impact #2	Ticks the boxes on compliance for clients
Impact #3	Audit trail for multiple processes

Impact #1

Access from anywhere for travelling employees

Impact #2

Ticks the boxes on compliance for clients

Impact #3

Audit trail for multiple processes

Benefit #1	Workflow processes are at least twice as efficient
Benefit #2	Significant time and cost savings
Benefit #3	Improved customer satisfaction

Benefit #1

Workflow processes are at least twice as efficient

Benefit #2

Significant time and cost savings

Benefit #3

Improved customer satisfaction

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Overview

Process Migration Makes FlowForma Critical Success at ARPS

Operational Impact

Quantitative Benefit