Software AG Case Studies Process Excellence Award

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	Process Excellence Award Software AG

Process Excellence Award

Software AG

Technology Category	Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Food & Beverage
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Process Control & Optimization Supply Chain Visibility
Services	Software Design & Engineering Services System Integration
Challenge	US Foods had grown through hundreds of acquisitions over decades. As a result, the company lacked an easily adaptable IT infrastructure. Information was uncoordinated across systems. Its 63 branches acted autonomously using different business processes. This resulted in inaccurate pricing, manual processes, inconsistent data and a lack of visibility across divisions. Read More
About Customer	US Foods, America’s 10th largest private company, is one of the country’s most innovative food companies and leading distributors. The company offers more than 350,000 national brand products and its own highquality items, ranging from fresh meats to frozen foods. Its more than 250,000 customers are restaurants, healthcare and hospitality entities, government and educational institutions. US Foods employs around 25,000 people in 60+ locations and has more than $20 billion in annual revenue. Read More
Solution	US Foods now has a healthy appetite for Business Process Management (BPM). Using BPM, US Foods has minimized manual processes, gained more process control and greater process visibility. Specifically for its Credit Debit Memo Request (CDMR) approval process, US Foods uses webMethods BPMS to eliminate manual data entry into siloed systems, track refund status and measure results via real-time metrics. With the assistance of Software AG consultants, the solution was live in only three months. The BPM solution works with existing platforms and integrates all relevant systems, including a Tandem mainframe, Oracle® PeopleSoft Human Capital Management and security applications. US Foods can continue to adapt the process by further streamlining or simplifying interactions. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Food & Beverage

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Process Control & Optimization

Supply Chain Visibility

Services

Software Design & Engineering Services

System Integration

Challenge

US Foods had grown through hundreds of acquisitions over decades. As a result, the company lacked an easily adaptable IT infrastructure. Information was uncoordinated across systems. Its 63 branches acted autonomously using different business processes. This resulted in inaccurate pricing, manual processes, inconsistent data and a lack of visibility across divisions.

About Customer

US Foods, America’s 10th largest private company, is one of the country’s most innovative food companies and leading distributors. The company offers more than 350,000 national brand products and its own highquality items, ranging from fresh meats to frozen foods. Its more than 250,000 customers are restaurants, healthcare and hospitality entities, government and educational institutions. US Foods employs around 25,000 people in 60+ locations and has more than $20 billion in annual revenue.

Solution

US Foods now has a healthy appetite for Business Process Management (BPM). Using BPM, US Foods has minimized manual processes, gained more process control and greater process visibility. Specifically for its Credit Debit Memo Request (CDMR) approval process, US Foods uses webMethods BPMS to eliminate manual data entry into siloed systems, track refund status and measure results via real-time metrics. With the assistance of Software AG consultants, the solution was live in only three months. The BPM solution works with existing platforms and integrates all relevant systems, including a Tandem mainframe, Oracle® PeopleSoft Human Capital Management and security applications. US Foods can continue to adapt the process by further streamlining or simplifying interactions.

Impact #1	BPM puts US Foods closer to its goal of becoming the easiest company to do business with in the industry through business process excellence. The new CDMR process, in particular, gives US Foods one solution for all divisions with a standard, friendly interface for all users, from sales to financial staff. The company can ensure it meets customer goals and demands by monitoring service level agreements.

Impact #1

BPM puts US Foods closer to its goal of becoming the easiest company to do business with in the industry through business process excellence. The new CDMR process, in particular, gives US Foods one solution for all divisions with a standard, friendly interface for all users, from sales to financial staff. The company can ensure it meets customer goals and demands by monitoring service level agreements.

Benefit #1	Savings of at least $1 million are expected in Year One due to improved productivity, automation, integration and an end-to-end integration framework that enables re-usability.

Benefit #1

Savings of at least $1 million are expected in Year One due to improved productivity, automation, integration and an end-to-end integration framework that enables re-usability.

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Overview

Process Excellence Award

Operational Impact

Quantitative Benefit