Qlik Case Studies Problem resolution times halved Qlik’s associative technology boosts value proposition of Microland’s SmartInsights platform

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	Problem resolution times halved Qlik’s associative technology boosts value proposition of Microland’s SmartInsights platform Qlik

Problem resolution times halved Qlik’s associative technology boosts value proposition of Microland’s SmartInsights platform

Qlik

Technology Category	Application Infrastructure & Middleware - Data Visualization
Use Cases	Process Control & Optimization Predictive Maintenance
Services	Data Science Services
Challenge	Microland, a provider of ITSM services, was looking for a way to differentiate itself in the crowded ITSM market. The company wanted to provide its customers with transparency into their ITSM landscapes and deliver a platform that was powerful but easy to use. Many of Microland's customers reported that despite having all the reporting tools they could think of, they still lacked visibility into their ITSM analytics. They were running projects for six months but still had no useful KPIs and did not know what was happening with their ITSM. Read More
About Customer	Microland is a highly regarded provider of ITSM services. The company was formed 31 years ago and is headquartered in Bengaluru. Microland has a workforce of 4,500 in offices across Asia, Australia, Europe, Middle East, and North America. The company's 'Making Digital Happen' philosophy supports customers adopting NextGen digital infrastructures and its efficient management of critical IT infrastructures has forged many long-term customer relationships with prestigious enterprises across multiple market sectors. Read More
Solution	Microland incorporated Qlik Sense as the visualization layer for its SmartInsights platform of pre-built dashboards and KPIs. The platform features interlinked dashboards that give a panoramic view of data, allowing users to click on a specific data point and drill down by filtering the entire dashboard on that point. Qlik’s associative engine brings all relevant data together for detailed analysis, providing comprehensive visualization. The platform is designed to be as intuitive as possible, making it accessible to non-power users. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Visualization

Use Cases

Process Control & Optimization

Predictive Maintenance

Services

Data Science Services

Challenge

Microland, a provider of ITSM services, was looking for a way to differentiate itself in the crowded ITSM market. The company wanted to provide its customers with transparency into their ITSM landscapes and deliver a platform that was powerful but easy to use. Many of Microland's customers reported that despite having all the reporting tools they could think of, they still lacked visibility into their ITSM analytics. They were running projects for six months but still had no useful KPIs and did not know what was happening with their ITSM.

About Customer

Microland is a highly regarded provider of ITSM services. The company was formed 31 years ago and is headquartered in Bengaluru. Microland has a workforce of 4,500 in offices across Asia, Australia, Europe, Middle East, and North America. The company's 'Making Digital Happen' philosophy supports customers adopting NextGen digital infrastructures and its efficient management of critical IT infrastructures has forged many long-term customer relationships with prestigious enterprises across multiple market sectors.

Solution

Microland incorporated Qlik Sense as the visualization layer for its SmartInsights platform of pre-built dashboards and KPIs. The platform features interlinked dashboards that give a panoramic view of data, allowing users to click on a specific data point and drill down by filtering the entire dashboard on that point. Qlik’s associative engine brings all relevant data together for detailed analysis, providing comprehensive visualization. The platform is designed to be as intuitive as possible, making it accessible to non-power users.

Impact #1	Microland's SmartInsights platform has become a crucial differentiator for the company, making it more competitive in the crowded ITSM market.
Impact #2	The platform provides enterprises with in-depth views of ITSM that they never had before.
Impact #3	The intuitive design of the platform, powered by Qlik Sense, has made it accessible to non-power users.

Impact #1

Microland's SmartInsights platform has become a crucial differentiator for the company, making it more competitive in the crowded ITSM market.

Impact #2

The platform provides enterprises with in-depth views of ITSM that they never had before.

Impact #3

The intuitive design of the platform, powered by Qlik Sense, has made it accessible to non-power users.

Benefit #1	Reduces resolution times for ITSM problems from 60 minutes to below 30 minutes.

Benefit #1

Reduces resolution times for ITSM problems from 60 minutes to below 30 minutes.

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Overview

Problem resolution times halved Qlik’s associative technology boosts value proposition of Microland’s SmartInsights platform

Operational Impact

Quantitative Benefit