eMaint Case Studies Proactive Warehouse Management: NEXT Retail Group's Experience with eMaint's Mobile CMMS

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	Proactive Warehouse Management: NEXT Retail Group's Experience with eMaint's Mobile CMMS eMaint

Proactive Warehouse Management: NEXT Retail Group's Experience with eMaint's Mobile CMMS

eMaint

Technology Category	Functional Applications - Computerized Maintenance Management Systems (CMMS) Robots - Wheeled Robots
Applicable Industries	E-Commerce Retail
Applicable Functions	Logistics & Transportation Maintenance
Use Cases	Inventory Management Time Sensitive Networking
Services	System Integration
Challenge	NEXT, a UK-based retail company, operates a network of 17 specialized retail warehouses, each catering to different types of products. The company faced a significant challenge in centralizing and streamlining their operations across these warehouses. Prior to implementing eMaint, the warehouses were essentially run independently, with operations managed locally via spreadsheets. This lack of centralized management led to a lack of shared experiences and knowledge across the warehouses. Another challenge was the lack of complete Wi-Fi coverage in the large distribution centers, which made it difficult for the engineering team to work seamlessly both online and offline. The first implementation of eMaint coincided with the pandemic lockdown restrictions and Brexit, adding to the complexity of the situation. Read More
About Customer	NEXT is a large fashion and home goods retailer based in Enderby, England. The company operates more than 500 stores in over 70 countries, in addition to their online presence. They also operate UK-based stores and e-commerce for multiple American fashion brands. NEXT operates 17 specialized retail distribution warehouses across the UK, each catering to different types of products. The company's engineering team consists of 700 employees, including 500 mobile users and 200 desktop users, all of whom use eMaint to standardize and streamline their operations. Read More
Solution	NEXT implemented eMaint's mobile app to standardize and streamline their operations across all 17 warehouses. The app allowed the 700-person engineering team to work seamlessly online and offline, overcoming the challenge of incomplete Wi-Fi coverage in the warehouses. The eMaint system was cloud-based and worked well over Wi-Fi, providing a stable and seamless experience for the users. The implementation of eMaint also helped NEXT to streamline communication and operations across all sites. Despite the challenges posed by the pandemic and Brexit, the eMaint team provided remote support throughout the implementation process. After the initial implementation, NEXT now has 10 databases across 17 sites, and the remaining rollouts were seamless. Read More Log in to view content
Contents

Technology Category

Functional Applications - Computerized Maintenance Management Systems (CMMS)

Robots - Wheeled Robots

Applicable Industries

E-Commerce

Retail

Applicable Functions

Logistics & Transportation

Maintenance

Use Cases

Inventory Management

Time Sensitive Networking

Services

System Integration

Challenge

NEXT, a UK-based retail company, operates a network of 17 specialized retail warehouses, each catering to different types of products. The company faced a significant challenge in centralizing and streamlining their operations across these warehouses. Prior to implementing eMaint, the warehouses were essentially run independently, with operations managed locally via spreadsheets. This lack of centralized management led to a lack of shared experiences and knowledge across the warehouses. Another challenge was the lack of complete Wi-Fi coverage in the large distribution centers, which made it difficult for the engineering team to work seamlessly both online and offline. The first implementation of eMaint coincided with the pandemic lockdown restrictions and Brexit, adding to the complexity of the situation.

About Customer

NEXT is a large fashion and home goods retailer based in Enderby, England. The company operates more than 500 stores in over 70 countries, in addition to their online presence. They also operate UK-based stores and e-commerce for multiple American fashion brands. NEXT operates 17 specialized retail distribution warehouses across the UK, each catering to different types of products. The company's engineering team consists of 700 employees, including 500 mobile users and 200 desktop users, all of whom use eMaint to standardize and streamline their operations.

Solution

NEXT implemented eMaint's mobile app to standardize and streamline their operations across all 17 warehouses. The app allowed the 700-person engineering team to work seamlessly online and offline, overcoming the challenge of incomplete Wi-Fi coverage in the warehouses. The eMaint system was cloud-based and worked well over Wi-Fi, providing a stable and seamless experience for the users. The implementation of eMaint also helped NEXT to streamline communication and operations across all sites. Despite the challenges posed by the pandemic and Brexit, the eMaint team provided remote support throughout the implementation process. After the initial implementation, NEXT now has 10 databases across 17 sites, and the remaining rollouts were seamless.

Impact #1	The implementation of eMaint has brought about significant operational benefits for NEXT. The company can now track multiple KPIs such as asset uptime, enabling them to identify and address issues promptly. The system also allows them to monitor the balance between reactive and proactive work, ensuring optimal utilization of the engineering team's time. The centralized communication and inventory management have also improved efficiency. Engineers can now easily access the history of operations, enabling them to quickly understand what has happened during their off days. This has not only improved the efficiency of operations but also provided the engineers with a clearer insight into their work and the bigger picture of the company's operations.

Impact #1

The implementation of eMaint has brought about significant operational benefits for NEXT. The company can now track multiple KPIs such as asset uptime, enabling them to identify and address issues promptly. The system also allows them to monitor the balance between reactive and proactive work, ensuring optimal utilization of the engineering team's time. The centralized communication and inventory management have also improved efficiency. Engineers can now easily access the history of operations, enabling them to quickly understand what has happened during their off days. This has not only improved the efficiency of operations but also provided the engineers with a clearer insight into their work and the bigger picture of the company's operations.

Benefit #1	NEXT now operates 10 databases across 17 sites, streamlining their operations.
Benefit #2	The company's 700-person engineering team, including 500 mobile users and 200 desktop users, can now work seamlessly online and offline.
Benefit #3	The implementation of eMaint has enabled NEXT to centralize their inventory management, reducing the need to hold spare parts in every warehouse.

Benefit #1

NEXT now operates 10 databases across 17 sites, streamlining their operations.

Benefit #2

The company's 700-person engineering team, including 500 mobile users and 200 desktop users, can now work seamlessly online and offline.

Benefit #3

The implementation of eMaint has enabled NEXT to centralize their inventory management, reducing the need to hold spare parts in every warehouse.

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Overview

Proactive Warehouse Management: NEXT Retail Group's Experience with eMaint's Mobile CMMS

Operational Impact

Quantitative Benefit