MindTickle Case Studies Precision Medicine Technology Company Scales a Strategic Onboarding Experience for Remote Teams

Edit This Case Study Record

	Precision Medicine Technology Company Scales a Strategic Onboarding Experience for Remote Teams MindTickle

Precision Medicine Technology Company Scales a Strategic Onboarding Experience for Remote Teams

MindTickle

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Healthcare & Hospitals Life Sciences
Applicable Functions	Human Resources Sales & Marketing
Use Cases	Remote Collaboration
Services	Data Science Services Training
Challenge	The company was facing challenges in scaling its onboarding process to match its rapid growth. The existing in-person training was not maximizing time or resources and was struggling to deliver consistent training to the remote sales team. The continuous product development meant that the training materials quickly became outdated. The company needed an onboarding program that could scale with the business, provide a solid foundation of scientific knowledge, be accessible on demand by the remote sales team, host a detailed subtype library, be easily updated to match product development, and notify and enable salespeople on new regulatory changes. Read More
About Customer	The company is a leading biotechnology firm that provides genomic sequencing services. It analyzes thousands of molecular and therapeutic data points to empower physicians to make real-time, data-driven decisions. The company has built the world’s largest library of molecular and clinical data. As the company continues to grow, it faces challenges in scaling its onboarding process to match the pace of its growth and the complex and highly technical nature of its products. Read More
Solution	The company implemented a comprehensive blended learning approach to sales readiness. This included over 20 formalized onboarding courses available on a mobile app, presentation, demo and objection handling role-play scenarios, and multiple-choice assessments to ensure comprehension and identify knowledge gaps. The onboarding experience now takes a blended learning approach to readiness, with over twenty courses for at-home study, interactive in-person sessions, and role-play scenarios for application of learned knowledge and concepts. The company also integrated MindTickle into their learning and development programs to ensure a ready salesforce that can scale with its rapidly growing business. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Healthcare & Hospitals

Life Sciences

Applicable Functions

Human Resources

Sales & Marketing

Use Cases

Remote Collaboration

Services

Data Science Services

Training

Challenge

The company was facing challenges in scaling its onboarding process to match its rapid growth. The existing in-person training was not maximizing time or resources and was struggling to deliver consistent training to the remote sales team. The continuous product development meant that the training materials quickly became outdated. The company needed an onboarding program that could scale with the business, provide a solid foundation of scientific knowledge, be accessible on demand by the remote sales team, host a detailed subtype library, be easily updated to match product development, and notify and enable salespeople on new regulatory changes.

About Customer

The company is a leading biotechnology firm that provides genomic sequencing services. It analyzes thousands of molecular and therapeutic data points to empower physicians to make real-time, data-driven decisions. The company has built the world’s largest library of molecular and clinical data. As the company continues to grow, it faces challenges in scaling its onboarding process to match the pace of its growth and the complex and highly technical nature of its products.

Solution

The company implemented a comprehensive blended learning approach to sales readiness. This included over 20 formalized onboarding courses available on a mobile app, presentation, demo and objection handling role-play scenarios, and multiple-choice assessments to ensure comprehension and identify knowledge gaps. The onboarding experience now takes a blended learning approach to readiness, with over twenty courses for at-home study, interactive in-person sessions, and role-play scenarios for application of learned knowledge and concepts. The company also integrated MindTickle into their learning and development programs to ensure a ready salesforce that can scale with its rapidly growing business.

Impact #1	Consistent new hire experience regardless of location or cohort
Impact #2	Maximized in-person training time with structured at-home study, classroom application and relevant follow-up
Impact #3	Improved understanding and development of competency levels

Impact #1

Consistent new hire experience regardless of location or cohort

Impact #2

Maximized in-person training time with structured at-home study, classroom application and relevant follow-up

Impact #3

Improved understanding and development of competency levels

Download PDF Version

Overview

Precision Medicine Technology Company Scales a Strategic Onboarding Experience for Remote Teams

Operational Impact