Qlik Case Studies Power NI uses QlikView for better customer service

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	Power NI uses QlikView for better customer service Qlik

Power NI uses QlikView for better customer service

Qlik

Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Industries	Utilities
Applicable Functions	Sales & Marketing
Services	Data Science Services
Challenge	Power NI, a leading independent all-island energy utility in Ireland, was reliant on 'legacy' customer management systems. They found that they were not making the best use of the information they had or able to access all the information they needed. They wanted better reporting and analysis, what QlikTech would describe as Business Discovery. The company was looking for a solution that could provide analysis reporting on sales and debt management for business customers and could be shared with customers through 'Energy on Line' to allow them to understand their energy consumption. Read More
About Customer	Power NI is part of the Viridian Group, Ireland's leading independent all-island energy utility. The group is made up of Viridian Power & Energy (and its independent retail arm Energia) and Power NI. Power NI supplies over 700,000 homes and more than 40,000 farms and businesses. They strive to provide customers with great value for money and the highest standards of service. Committed to the environment, they supply over 20,000 households with Eco Energy electricity, generated from 'renewable' energy sources. Read More
Solution	QlikView was introduced to Power NI through Capricorn Ventis. QlikTech was challenged to provide a 'proof of concept' with a sample of records from its database in just one day to demonstrate the effectiveness of the QlikView business intelligence platform. Using a large data sample of Power NI's existing databases, QlikTech was able to demonstrate that QlikView could be used to interrogate and analyse business data in a way that Power NI's existing reporting software simply was not. All of Power NI's existing customer databases are now linked to QlikView. This helps the company to intelligently manage customer services, sales, debt management along with financial and management reporting. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Industries

Utilities

Applicable Functions

Sales & Marketing

Services

Data Science Services

Challenge

Power NI, a leading independent all-island energy utility in Ireland, was reliant on 'legacy' customer management systems. They found that they were not making the best use of the information they had or able to access all the information they needed. They wanted better reporting and analysis, what QlikTech would describe as Business Discovery. The company was looking for a solution that could provide analysis reporting on sales and debt management for business customers and could be shared with customers through 'Energy on Line' to allow them to understand their energy consumption.

About Customer

Power NI is part of the Viridian Group, Ireland's leading independent all-island energy utility. The group is made up of Viridian Power & Energy (and its independent retail arm Energia) and Power NI. Power NI supplies over 700,000 homes and more than 40,000 farms and businesses. They strive to provide customers with great value for money and the highest standards of service. Committed to the environment, they supply over 20,000 households with Eco Energy electricity, generated from 'renewable' energy sources.

Solution

QlikView was introduced to Power NI through Capricorn Ventis. QlikTech was challenged to provide a 'proof of concept' with a sample of records from its database in just one day to demonstrate the effectiveness of the QlikView business intelligence platform. Using a large data sample of Power NI's existing databases, QlikTech was able to demonstrate that QlikView could be used to interrogate and analyse business data in a way that Power NI's existing reporting software simply was not. All of Power NI's existing customer databases are now linked to QlikView. This helps the company to intelligently manage customer services, sales, debt management along with financial and management reporting.

Impact #1	The availability of customer records through QlikView means that Power NI is able to use QlikView as much to help their marketing as their management.
Impact #2	Uniquely for a company deploying QlikView it is not just Power NI management that is using and benefiting from QlikView, but Power NI's business and domestic customers.
Impact #3	Around 80 staff within Power NI (around half the organisation) are now using QlikView to support their decision making.

Impact #1

The availability of customer records through QlikView means that Power NI is able to use QlikView as much to help their marketing as their management.

Impact #2

Uniquely for a company deploying QlikView it is not just Power NI management that is using and benefiting from QlikView, but Power NI's business and domestic customers.

Impact #3

Around 80 staff within Power NI (around half the organisation) are now using QlikView to support their decision making.

Benefit #1	By May 2012, a project to replace the legacy systems with a purpose built and modern solution that has QlikView reporting at its core.
Benefit #2	By 2013, Power NI hopes to have as many as 250,000 of their customers using Energy on Line and taking advantage of the insights that QlikView can easily offer.

Benefit #1

By May 2012, a project to replace the legacy systems with a purpose built and modern solution that has QlikView reporting at its core.

Benefit #2

By 2013, Power NI hopes to have as many as 250,000 of their customers using Energy on Line and taking advantage of the insights that QlikView can easily offer.

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Overview

Power NI uses QlikView for better customer service

Operational Impact

Quantitative Benefit