DocuWare Case Studies Porter County Sheriff’s Department Digitizes Document Management with DocuWare

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	Porter County Sheriff’s Department Digitizes Document Management with DocuWare DocuWare

Porter County Sheriff’s Department Digitizes Document Management with DocuWare

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Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	National Security & Defense Security & Public Safety
Applicable Functions	Business Operation
Use Cases	Regulatory Compliance Monitoring Remote Asset Management
Services	System Integration
Challenge	The Porter County Sheriff’s Department was facing challenges due to budget cutbacks and the need to manage a large volume of documents including warrants, case reports, tickets, and jail documentation. The process of storing and retrieving these documents was inefficient and time-consuming. For instance, warrants were stored in file cabinets and had to be verified by dispatchers who were also handling emergency calls. Case reports were typed, printed, and re-keyed into a law enforcement management program, taking up to six hours a day. The department was also dealing with a large volume of jail records and a county requirement to store a copy of every ticket issued for 10 years. Read More
About Customer	The Porter County Sheriff’s Department is a law enforcement agency in the United States. It employs more than 150 officers and civilians who work in the criminal justice system. The department also houses the 911 dispatch center and manages and stores warrants for the entire county. The department was facing challenges due to budget cutbacks and the need to manage a large volume of documents including warrants, case reports, tickets, and jail documentation. Read More
Solution	The department implemented DocuWare, a document management system, to digitize and manage their documents. Warrants, case reports, and tickets were scanned into DocuWare, making them quickly and easily accessible. The jail also began scanning all internal booking forms, shredding the paper documents after scanning. This digital solution allowed for immediate verification of active warrants and made all case reports from the previous day available by 8:00 a.m. the next day. The process of retrieving tickets also became quick and painless. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

National Security & Defense

Security & Public Safety

Applicable Functions

Business Operation

Use Cases

Regulatory Compliance Monitoring

Remote Asset Management

Services

System Integration

Challenge

The Porter County Sheriff’s Department was facing challenges due to budget cutbacks and the need to manage a large volume of documents including warrants, case reports, tickets, and jail documentation. The process of storing and retrieving these documents was inefficient and time-consuming. For instance, warrants were stored in file cabinets and had to be verified by dispatchers who were also handling emergency calls. Case reports were typed, printed, and re-keyed into a law enforcement management program, taking up to six hours a day. The department was also dealing with a large volume of jail records and a county requirement to store a copy of every ticket issued for 10 years.

About Customer

The Porter County Sheriff’s Department is a law enforcement agency in the United States. It employs more than 150 officers and civilians who work in the criminal justice system. The department also houses the 911 dispatch center and manages and stores warrants for the entire county. The department was facing challenges due to budget cutbacks and the need to manage a large volume of documents including warrants, case reports, tickets, and jail documentation.

Solution

The department implemented DocuWare, a document management system, to digitize and manage their documents. Warrants, case reports, and tickets were scanned into DocuWare, making them quickly and easily accessible. The jail also began scanning all internal booking forms, shredding the paper documents after scanning. This digital solution allowed for immediate verification of active warrants and made all case reports from the previous day available by 8:00 a.m. the next day. The process of retrieving tickets also became quick and painless.

Impact #1	The department was able to free staff for more strategic tasks by reducing time spent on manual paper-based tasks.
Impact #2	The process of verifying active warrants became immediate, allowing for quicker arrests.
Impact #3	Case reports from the previous day were made available by 8:00 a.m. the next day, improving efficiency.

Impact #1

The department was able to free staff for more strategic tasks by reducing time spent on manual paper-based tasks.

Impact #2

The process of verifying active warrants became immediate, allowing for quicker arrests.

Impact #3

Case reports from the previous day were made available by 8:00 a.m. the next day, improving efficiency.

Benefit #1	The department was able to reduce the time spent on re-keying reports into a law enforcement management program from six hours a day to less than one hour.

Benefit #1

The department was able to reduce the time spent on re-keying reports into a law enforcement management program from six hours a day to less than one hour.

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Overview

Porter County Sheriff’s Department Digitizes Document Management with DocuWare

Operational Impact

Quantitative Benefit