RingCentral
Case Studies
Porch's Transformation: From Fragmented Communications to Integrated Platform with RingCentral
Overview
Porch's Transformation: From Fragmented Communications to Integrated Platform with RingCentralRingCentral |
Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Application Development Platforms | |
Telecommunications | |
Product Research & Development Sales & Marketing | |
Time Sensitive Networking | |
Cloud Planning, Design & Implementation Services System Integration | |
Operational Impact
The implementation of RingCentral's integrated platform has significantly improved Porch's operational efficiency. The seamless integration of communications, call center, and CRM solution has streamlined the company's processes, reducing the need for additional development work and lowering costs. The built-in voice response (IVR) functionality and the integrated dialer have enhanced the company's customer service capabilities. The call-back feature has also improved customer hold times, leading to increased customer satisfaction. Furthermore, the extensive administrative functionality provided by RingCentral has reduced the need for further development, saving time and resources. Overall, the move to RingCentral has provided Porch with a more reliable, integrated platform for its sales and service call centers. | |
Quantitative Benefit
Porch now pays 25% less than what it was previously paying for its communication services. | |
The company now has much more functionality, including omnichannel contact center, web conferencing with RingCentral Meetings, and the RingCentral Mobile app. | |
Porch offers services at competitive fixed rates 20% below market. | |