GoComet Case Studies Polymers International Enhances Customer Service through Automated Shipment Tracking

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	Polymers International Enhances Customer Service through Automated Shipment Tracking GoComet

Polymers International Enhances Customer Service through Automated Shipment Tracking

GoComet

Technology Category	Analytics & Modeling - Real Time Analytics Cybersecurity & Privacy - Identity & Authentication Management
Applicable Industries	Glass Plastics
Applicable Functions	Logistics & Transportation Sales & Marketing
Use Cases	Real-Time Location System (RTLS) Supply Chain Visibility
Challenge	Polymers International, a global player in the plastics and rubber industry, was facing significant challenges in tracking the movement of its approximately 200 monthly shipments. The lack of efficient tracking mechanisms led to difficulties in keeping customers informed about shipment statuses, resulting in confusion and subpar customer service. The operations team had to visit multiple carrier websites to gather updates on shipment locations, a process that was not only time-consuming and prone to errors but also diverted the team from focusing on more critical tasks. The inaccuracies in tracking updates led to a surge in customer queries regarding shipment statuses. The team also struggled with accessing timely information on changes in departure and arrival timings, making it challenging to provide customers with accurate delivery dates. Furthermore, the company was unable to leverage crucial insights such as visibility on the carriers offering the best service, trade routes ensuring cost-effectiveness and speedy deliveries, thereby compromising their ability to identify cost-saving opportunities and make informed decisions. Read More
About Customer	Polymers International is a global company founded in 1995, renowned for its contributions to the plastics and rubber industry. The company specializes in the marketing, sales, and distribution of high-performance elastomers, engineering plastics, silicones, specialty polyolefins, and films. It serves customers worldwide, with Australia and New Zealand being its key markets. The company was facing challenges in tracking its approximately 200 monthly shipments, leading to customer dissatisfaction and inefficiencies in operations. Read More
Solution	Polymers International sought a solution that could provide real-time visibility of all their global shipments on a single platform. GoComet's GoTrack Automated Shipment Tracking module provided the solution they needed. GoTrack automated the end-to-end shipment tracking process, eliminating human dependency and saving 90% of the time previously required for tracking shipments. This automation allowed the operations team to focus on more critical tasks. The module provided real-time cargo tracking, enabling the company to proactively respond to disruptions, efficiently plan their supply chain operations, and eliminate the possibility of detention and demurrage charges. GoTrack's comprehensive dashboard and its ability to generate detailed reports on carrier performance enabled the company to make informed decisions and identify the most reliable service providers. The solution also significantly improved Polymers International's customer service by reducing customer queries around shipment tracking by 80% and allowing the company to share live tracking updates directly with customers for their specific orders. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Cybersecurity & Privacy - Identity & Authentication Management

Applicable Industries

Glass

Plastics

Applicable Functions

Logistics & Transportation

Sales & Marketing

Use Cases

Real-Time Location System (RTLS)

Supply Chain Visibility

Challenge

Polymers International, a global player in the plastics and rubber industry, was facing significant challenges in tracking the movement of its approximately 200 monthly shipments. The lack of efficient tracking mechanisms led to difficulties in keeping customers informed about shipment statuses, resulting in confusion and subpar customer service. The operations team had to visit multiple carrier websites to gather updates on shipment locations, a process that was not only time-consuming and prone to errors but also diverted the team from focusing on more critical tasks. The inaccuracies in tracking updates led to a surge in customer queries regarding shipment statuses. The team also struggled with accessing timely information on changes in departure and arrival timings, making it challenging to provide customers with accurate delivery dates. Furthermore, the company was unable to leverage crucial insights such as visibility on the carriers offering the best service, trade routes ensuring cost-effectiveness and speedy deliveries, thereby compromising their ability to identify cost-saving opportunities and make informed decisions.

About Customer

Polymers International is a global company founded in 1995, renowned for its contributions to the plastics and rubber industry. The company specializes in the marketing, sales, and distribution of high-performance elastomers, engineering plastics, silicones, specialty polyolefins, and films. It serves customers worldwide, with Australia and New Zealand being its key markets. The company was facing challenges in tracking its approximately 200 monthly shipments, leading to customer dissatisfaction and inefficiencies in operations.

Solution

Polymers International sought a solution that could provide real-time visibility of all their global shipments on a single platform. GoComet's GoTrack Automated Shipment Tracking module provided the solution they needed. GoTrack automated the end-to-end shipment tracking process, eliminating human dependency and saving 90% of the time previously required for tracking shipments. This automation allowed the operations team to focus on more critical tasks. The module provided real-time cargo tracking, enabling the company to proactively respond to disruptions, efficiently plan their supply chain operations, and eliminate the possibility of detention and demurrage charges. GoTrack's comprehensive dashboard and its ability to generate detailed reports on carrier performance enabled the company to make informed decisions and identify the most reliable service providers. The solution also significantly improved Polymers International's customer service by reducing customer queries around shipment tracking by 80% and allowing the company to share live tracking updates directly with customers for their specific orders.

Impact #1	The implementation of GoTrack's Automated Shipment Tracking module revolutionized Polymers International's operations. The automation of the shipment tracking process freed up the operations team to focus on more critical tasks, enhancing overall productivity. Real-time cargo tracking allowed the company to respond proactively to disruptions, leading to more efficient supply chain operations and the elimination of potential detention and demurrage charges. The advanced data analytics provided by GoTrack's comprehensive dashboard enabled the company to make informed decisions and identify the most reliable service providers, improving their operational efficiency. Furthermore, the company was able to significantly enhance its customer service by reducing customer queries and providing customers with live tracking updates for their specific orders.

Impact #1

The implementation of GoTrack's Automated Shipment Tracking module revolutionized Polymers International's operations. The automation of the shipment tracking process freed up the operations team to focus on more critical tasks, enhancing overall productivity. Real-time cargo tracking allowed the company to respond proactively to disruptions, leading to more efficient supply chain operations and the elimination of potential detention and demurrage charges. The advanced data analytics provided by GoTrack's comprehensive dashboard enabled the company to make informed decisions and identify the most reliable service providers, improving their operational efficiency. Furthermore, the company was able to significantly enhance its customer service by reducing customer queries and providing customers with live tracking updates for their specific orders.

Benefit #1	90% time saved in tracking shipments due to process automation
Benefit #2	Real-time cargo tracking enabled proactive response to disruptions and efficient planning of supply chain operations
Benefit #3	80% reduction in customer queries regarding shipment tracking

Benefit #1

90% time saved in tracking shipments due to process automation

Benefit #2

Real-time cargo tracking enabled proactive response to disruptions and efficient planning of supply chain operations

Benefit #3

80% reduction in customer queries regarding shipment tracking

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Overview

Polymers International Enhances Customer Service through Automated Shipment Tracking

Operational Impact

Quantitative Benefit