NAVEX Case Studies PolicyTech® Slashes Six Months Off Hospital’s Policy Process

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	PolicyTech® Slashes Six Months Off Hospital’s Policy Process NAVEX

PolicyTech® Slashes Six Months Off Hospital’s Policy Process

NAVEX

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation
Use Cases	Regulatory Compliance Monitoring
Services	System Integration Training
Challenge	San Juan Regional Medical Center (SJRMC) was struggling with a slow and inefficient policy management process. Policies were taking up to six months to a year to pass through various levels of document owners, reviewers, approvers, and committees before becoming official. The hospital lacked a centralized system for managing policies across its seven healthcare facilities located outside of the main hospital. Additionally, many of their policies existed in a solely typewritten format, and their document management system for electronic policies did not provide reminders to update documents or possess the capability for a structured review and approval cycle. Read More
About Customer	San Juan Regional Medical Center (SJRMC) is a healthcare provider located in the Four Corners region of northwest New Mexico, servicing parts of Utah, Colorado, and Arizona. The center comprises seven healthcare facilities and employs over 1,400 personnel, with a medical staff of 130 physicians. SJRMC provides a wide variety of medical services to a widely dispersed population. The hospital is locally owned and governed, with strong community ties dating back to 1910. It started as a small, eight-bed facility by two local physicians and has grown into a 240-bed non-profit company with seven facilities in its organization. Read More
Solution	SJRMC selected NAVEX PolicyTech policy management software as a cost-effective solution to handle their policy management process more efficiently and quickly. The software provided a pre-designed system of reviewers and approvers, which helped SJRMC create structure around their policy management process. The software also allowed for centralized management of policies, making it easier to manage hospital-wide policy as well as department-specific policy with the same system. This eliminated conflicting or redundant policies without sacrificing accountability. The software was easy to use, and training was provided to each of SJRMC’s 90 managers on how to use the software for their policy needs. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Use Cases

Regulatory Compliance Monitoring

Services

System Integration

Training

Challenge

San Juan Regional Medical Center (SJRMC) was struggling with a slow and inefficient policy management process. Policies were taking up to six months to a year to pass through various levels of document owners, reviewers, approvers, and committees before becoming official. The hospital lacked a centralized system for managing policies across its seven healthcare facilities located outside of the main hospital. Additionally, many of their policies existed in a solely typewritten format, and their document management system for electronic policies did not provide reminders to update documents or possess the capability for a structured review and approval cycle.

About Customer

San Juan Regional Medical Center (SJRMC) is a healthcare provider located in the Four Corners region of northwest New Mexico, servicing parts of Utah, Colorado, and Arizona. The center comprises seven healthcare facilities and employs over 1,400 personnel, with a medical staff of 130 physicians. SJRMC provides a wide variety of medical services to a widely dispersed population. The hospital is locally owned and governed, with strong community ties dating back to 1910. It started as a small, eight-bed facility by two local physicians and has grown into a 240-bed non-profit company with seven facilities in its organization.

Solution

SJRMC selected NAVEX PolicyTech policy management software as a cost-effective solution to handle their policy management process more efficiently and quickly. The software provided a pre-designed system of reviewers and approvers, which helped SJRMC create structure around their policy management process. The software also allowed for centralized management of policies, making it easier to manage hospital-wide policy as well as department-specific policy with the same system. This eliminated conflicting or redundant policies without sacrificing accountability. The software was easy to use, and training was provided to each of SJRMC’s 90 managers on how to use the software for their policy needs.

Impact #1	The adoption of PolicyTech reduced the policy process from more than six months to an average of 90 days.
Impact #2	The policy updating process was greatly improved, and the accessibility of the policies was increased.
Impact #3	The pre-designed system of reviewers and approvers provided by PolicyTech helped SJRMC create structure around their policy management process in a way that hadn’t previously existed.

Impact #1

The adoption of PolicyTech reduced the policy process from more than six months to an average of 90 days.

Impact #2

The policy updating process was greatly improved, and the accessibility of the policies was increased.

Impact #3

The pre-designed system of reviewers and approvers provided by PolicyTech helped SJRMC create structure around their policy management process in a way that hadn’t previously existed.

Benefit #1	Reduced the policy process from more than six months to an average of 90 days.

Benefit #1

Reduced the policy process from more than six months to an average of 90 days.

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Overview

PolicyTech® Slashes Six Months Off Hospital’s Policy Process

Operational Impact

Quantitative Benefit