Case Studies Polarverse & Datto Prevent Engineering Firm From Getting Stuck in the Mud

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	Polarverse & Datto Prevent Engineering Firm From Getting Stuck in the Mud

Polarverse & Datto Prevent Engineering Firm From Getting Stuck in the Mud

Technology Category	Functional Applications - Remote Monitoring & Control Systems Networks & Connectivity - Network Management & Analysis Software
Applicable Industries	Construction & Infrastructure Professional Service
Applicable Functions	Business Operation Facility Management
Use Cases	Remote Control
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	An engineering firm specializing in large building construction and soil analysis faced intermittent Internet outages, causing significant disruptions to their operations. The firm relies heavily on email and file transfers, making a stable Internet connection crucial. The outages were so frequent that the Datto Network Appliance's 4G LTE failover couldn't activate, leaving the firm at a standstill. The situation was further complicated when Chris Davis, the Founder & CTO of Polarverse, was out of town at an industry event, making it challenging to address the issue promptly. Read More
About Customer	Polarverse is a Managed Service Provider (MSP) based in Waterloo, Ontario, offering fully managed IT services and ransomware prevention to small and midsize clients in the healthcare, manufacturing, and retail sectors. Founded by Chris Davis, who has over 30 years of IT industry experience, Polarverse takes a proactive approach to IT management, ensuring that their clients' networks are monitored 24/7 to prevent issues before they become problems. One of their clients is an engineering firm specializing in large building construction and soil analysis, which relies heavily on stable Internet connectivity for their operations. Read More
Solution	To resolve the Internet outage issue, Chris Davis utilized Datto Managed Power outlets, which allowed him to remotely reboot or shut down any device. From the Datto Partner Portal on his Blackberry Android, Davis logged in and turned off the three DSL modems at the engineering firm's site. This action forced the Datto Network Appliance to switch to its 4G LTE failover mode, providing a reliable and consistent Internet connection. The client was back online within seconds, avoiding what could have been a week-long disruption. The ability to manage the client's site remotely not only solved the immediate problem but also built a stronger trust between Polarverse and the engineering firm. Read More Log in to view content
Contents

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Construction & Infrastructure

Professional Service

Applicable Functions

Business Operation

Facility Management

Use Cases

Remote Control

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

An engineering firm specializing in large building construction and soil analysis faced intermittent Internet outages, causing significant disruptions to their operations. The firm relies heavily on email and file transfers, making a stable Internet connection crucial. The outages were so frequent that the Datto Network Appliance's 4G LTE failover couldn't activate, leaving the firm at a standstill. The situation was further complicated when Chris Davis, the Founder & CTO of Polarverse, was out of town at an industry event, making it challenging to address the issue promptly.

About Customer

Polarverse is a Managed Service Provider (MSP) based in Waterloo, Ontario, offering fully managed IT services and ransomware prevention to small and midsize clients in the healthcare, manufacturing, and retail sectors. Founded by Chris Davis, who has over 30 years of IT industry experience, Polarverse takes a proactive approach to IT management, ensuring that their clients' networks are monitored 24/7 to prevent issues before they become problems. One of their clients is an engineering firm specializing in large building construction and soil analysis, which relies heavily on stable Internet connectivity for their operations.

Solution

To resolve the Internet outage issue, Chris Davis utilized Datto Managed Power outlets, which allowed him to remotely reboot or shut down any device. From the Datto Partner Portal on his Blackberry Android, Davis logged in and turned off the three DSL modems at the engineering firm's site. This action forced the Datto Network Appliance to switch to its 4G LTE failover mode, providing a reliable and consistent Internet connection. The client was back online within seconds, avoiding what could have been a week-long disruption. The ability to manage the client's site remotely not only solved the immediate problem but also built a stronger trust between Polarverse and the engineering firm.

Impact #1	The engineering firm experienced minimal downtime, thanks to the quick remote intervention by Chris Davis.
Impact #2	The use of Datto Managed Power and Network Appliance ensured a reliable and consistent Internet connection.
Impact #3	The ability to manage the client's site remotely provided both Polarverse and the client with newfound freedom and trust.

Impact #1

The engineering firm experienced minimal downtime, thanks to the quick remote intervention by Chris Davis.

Impact #2

The use of Datto Managed Power and Network Appliance ensured a reliable and consistent Internet connection.

Impact #3

The ability to manage the client's site remotely provided both Polarverse and the client with newfound freedom and trust.

Benefit #1	The client avoided a potential week-long disruption, minimizing operational downtime.
Benefit #2	The remote intervention restored Internet connectivity within seconds.

Benefit #1

The client avoided a potential week-long disruption, minimizing operational downtime.

Benefit #2

The remote intervention restored Internet connectivity within seconds.

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Overview

Polarverse & Datto Prevent Engineering Firm From Getting Stuck in the Mud

Operational Impact

Quantitative Benefit