Documoto Case Studies Ploeger Oxbo Reduces Support Time By 50%

	Ploeger Oxbo Reduces Support Time By 50% Documoto

Ploeger Oxbo Reduces Support Time By 50%

Documoto

Technology Category	Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries	Agriculture
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Inventory Management Supply Chain Visibility
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	Oxbo International, a part of the Ploeger Oxbo Group, develops, manufactures, distributes, and supports mechanized solutions for agricultural niche markets worldwide. With several facilities and sister companies in Europe, the Ploeger Oxbo Group needed a solution to unify and host product information. The first challenge was finding a solution that could help them create and publish parts catalogs efficiently. The second was finding a solution that could connect to their fragmented technical documentation. Previous processes would take months to complete, making it challenging to provide sales and service support to the equipment owners seeking guidance on their machines. Read More
About Customer	Oxbo International is a company that develops, manufactures, distributes, and supports mechanized solutions for agricultural niche markets worldwide. They offer equipment for nutrient application, berries, coffee, commercial corn, fresh market vegetables, forage, olives, processed vegetables, seed corn, and vineyards. The company's culture and business philosophy are rooted in integrity, innovation, and a superb commitment to customer service. Oxbo International has three manufacturing facilities in the United States (New York, Wisconsin, and Washington State) and multiple locations for direct service, sales, and parts as well as parallel dealer networks located near key markets. Oxbo is the North American distributor of all products manufactured in Europe by sister companies of the Ploeger Oxbo Group. Their top priority is to provide immediate local product and customer support for perishable and high-value crop producers. Their mission is to help their customers feed the World. Read More
Solution	The Ploeger Oxbo Group opted for Documoto’s Enterprise/Custom package to help them improve publishing processes and release timeframes, enhance customer support, as well as connect with their European counterparts. The Documoto Professional Services team worked alongside the Ploeger Oxbo Group’s publishing, engineering, IT, and aftermarket sales staff to guide the implementation process. After Oxbo’s cloud environment was configured and the publishing staff attended Documoto training, they began the process of migrating parts data and illustrations into the new system. With assistance from the Documoto Professional Services staff, the company’s Documoto portal, which they call ‘Oxbo Connect’, was rolled out to a select group of dealers for initial testing. Today, the Ploeger Oxbo Group, can successfully report that their network relies heavily on Oxbo Connect for parts information and ordering. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Data Management Platforms

Applicable Industries

Agriculture

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Inventory Management

Supply Chain Visibility

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

Oxbo International, a part of the Ploeger Oxbo Group, develops, manufactures, distributes, and supports mechanized solutions for agricultural niche markets worldwide. With several facilities and sister companies in Europe, the Ploeger Oxbo Group needed a solution to unify and host product information. The first challenge was finding a solution that could help them create and publish parts catalogs efficiently. The second was finding a solution that could connect to their fragmented technical documentation. Previous processes would take months to complete, making it challenging to provide sales and service support to the equipment owners seeking guidance on their machines.

About Customer

Oxbo International is a company that develops, manufactures, distributes, and supports mechanized solutions for agricultural niche markets worldwide. They offer equipment for nutrient application, berries, coffee, commercial corn, fresh market vegetables, forage, olives, processed vegetables, seed corn, and vineyards. The company's culture and business philosophy are rooted in integrity, innovation, and a superb commitment to customer service. Oxbo International has three manufacturing facilities in the United States (New York, Wisconsin, and Washington State) and multiple locations for direct service, sales, and parts as well as parallel dealer networks located near key markets. Oxbo is the North American distributor of all products manufactured in Europe by sister companies of the Ploeger Oxbo Group. Their top priority is to provide immediate local product and customer support for perishable and high-value crop producers. Their mission is to help their customers feed the World.

Solution

The Ploeger Oxbo Group opted for Documoto’s Enterprise/Custom package to help them improve publishing processes and release timeframes, enhance customer support, as well as connect with their European counterparts. The Documoto Professional Services team worked alongside the Ploeger Oxbo Group’s publishing, engineering, IT, and aftermarket sales staff to guide the implementation process. After Oxbo’s cloud environment was configured and the publishing staff attended Documoto training, they began the process of migrating parts data and illustrations into the new system. With assistance from the Documoto Professional Services staff, the company’s Documoto portal, which they call ‘Oxbo Connect’, was rolled out to a select group of dealers for initial testing. Today, the Ploeger Oxbo Group, can successfully report that their network relies heavily on Oxbo Connect for parts information and ordering.

Impact #1	With the Documoto platform in place, Oxbo International has seen a 50% reduction rate in customer support time.
Impact #2	The system has also helped expedite the training process for new employees. Now that all of the technical information is readily available with a few clicks of a button, new employees can be trained in a 30-day timeframe versus six months.
Impact #3	The time required to update technical documentation has been reduced dramatically, thanks to Documoto’s Authoring Suite.

Impact #1

With the Documoto platform in place, Oxbo International has seen a 50% reduction rate in customer support time.

Impact #2

The system has also helped expedite the training process for new employees. Now that all of the technical information is readily available with a few clicks of a button, new employees can be trained in a 30-day timeframe versus six months.

Impact #3

The time required to update technical documentation has been reduced dramatically, thanks to Documoto’s Authoring Suite.

Benefit #1	50% reduction in customer support time.
Benefit #2	Training time for new employees reduced from six months to 30 days.
Benefit #3	Time to produce a single parts catalog reduced by 6 to 8 times.

Benefit #1

50% reduction in customer support time.

Benefit #2

Training time for new employees reduced from six months to 30 days.

Benefit #3

Time to produce a single parts catalog reduced by 6 to 8 times.

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Overview

Ploeger Oxbo Reduces Support Time By 50%

Operational Impact

Quantitative Benefit