Case Studies Planning for the future: Artificial Intelligence at Ivanti

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	Planning for the future: Artificial Intelligence at Ivanti

Planning for the future: Artificial Intelligence at Ivanti

Technology Category	Analytics & Modeling - Predictive Analytics Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Professional Service Software
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	Ivanti faced significant roadblocks in their operations due to siloed processes and lack of centralization, leading to limited visibility into operations. The collections process was heavily manual, consuming over 50% of analysts' time in tasks like dialing for dollars, writing emails, and requesting escalations. There was no centralized repository for tracking reminders, emails, notes, or P2Ps, resulting in a lack of ownership among teams and no visibility for C-suite members to analyze business unit performance. Additionally, there was no standardized strategy for work list prioritization, and cultural and language barriers caused delays in collecting payments. The cumulative result was minimal access to real-time data, making it difficult for collectors to focus on critical accounts. Read More
About Customer	Ivanti is a Utah-based IT software company specializing in IT security, IT service management, IT asset management, unified endpoint management, identity management, and supply chain management. The company provides solutions to customers worldwide, aiming to streamline and secure IT operations. Ivanti faced challenges in their collections process, which was manual and labor-intensive, leading to inefficiencies and delays. The company sought to leverage artificial intelligence to automate and improve their collections process, enhance visibility, and enable digital transformation in their operations. Ivanti's goal was to reallocate analysts' time to higher priority tasks and achieve better results through automation and AI-driven solutions. Read More
Solution	Ivanti implemented an AI-enabled collections solution provided by HighRadius. The solution automated the prioritization of work lists, improved collector productivity, and automated dunning across all accounts. It also implemented reporting frameworks at employee and CXO levels, enabling real-time tracking of performance and ownership of accounts. Dashboards were used to monitor metrics like the collector efficiency index (CEI), cost of AR operations, and DSO reduction. The AI solution provided accurate predictions of accounts payable based on consumer payment behavior patterns, helping Ivanti assess high-risk customers and prioritize contacts accordingly. The solution also automated the capture and recording of customer calls, notes, and P2Ps, saving analysts' time for more critical tasks. Additionally, it provided real-time tracking insights into payments and was user-friendly with support in multiple languages, simplifying cross-country correspondence for collections. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Professional Service

Software

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

Ivanti faced significant roadblocks in their operations due to siloed processes and lack of centralization, leading to limited visibility into operations. The collections process was heavily manual, consuming over 50% of analysts' time in tasks like dialing for dollars, writing emails, and requesting escalations. There was no centralized repository for tracking reminders, emails, notes, or P2Ps, resulting in a lack of ownership among teams and no visibility for C-suite members to analyze business unit performance. Additionally, there was no standardized strategy for work list prioritization, and cultural and language barriers caused delays in collecting payments. The cumulative result was minimal access to real-time data, making it difficult for collectors to focus on critical accounts.

About Customer

Ivanti is a Utah-based IT software company specializing in IT security, IT service management, IT asset management, unified endpoint management, identity management, and supply chain management. The company provides solutions to customers worldwide, aiming to streamline and secure IT operations. Ivanti faced challenges in their collections process, which was manual and labor-intensive, leading to inefficiencies and delays. The company sought to leverage artificial intelligence to automate and improve their collections process, enhance visibility, and enable digital transformation in their operations. Ivanti's goal was to reallocate analysts' time to higher priority tasks and achieve better results through automation and AI-driven solutions.

Solution

Ivanti implemented an AI-enabled collections solution provided by HighRadius. The solution automated the prioritization of work lists, improved collector productivity, and automated dunning across all accounts. It also implemented reporting frameworks at employee and CXO levels, enabling real-time tracking of performance and ownership of accounts. Dashboards were used to monitor metrics like the collector efficiency index (CEI), cost of AR operations, and DSO reduction. The AI solution provided accurate predictions of accounts payable based on consumer payment behavior patterns, helping Ivanti assess high-risk customers and prioritize contacts accordingly. The solution also automated the capture and recording of customer calls, notes, and P2Ps, saving analysts' time for more critical tasks. Additionally, it provided real-time tracking insights into payments and was user-friendly with support in multiple languages, simplifying cross-country correspondence for collections.

Impact #1	Maximum account coverage by automated correspondence.
Impact #2	Automated capture and recording of customer calls, notes, and P2Ps, saving analysts' time for more critical tasks.
Impact #3	AI-driven prioritized work lists, providing accurate predictions of customers' payment commitments and filtering customers by risk.

Impact #1

Maximum account coverage by automated correspondence.

Impact #2

Automated capture and recording of customer calls, notes, and P2Ps, saving analysts' time for more critical tasks.

Impact #3

AI-driven prioritized work lists, providing accurate predictions of customers' payment commitments and filtering customers by risk.

Benefit #1	20% Year Over Year Business Growth
Benefit #2	90% of Analyst’s Time Repurposed to Research & Contact Top Customers
Benefit #3	0 Invoices Past Due Beyond 90 Days

Benefit #1

20% Year Over Year Business Growth

Benefit #2

90% of Analyst’s Time Repurposed to Research & Contact Top Customers

Benefit #3

0 Invoices Past Due Beyond 90 Days

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Overview

Planning for the future: Artificial Intelligence at Ivanti

Operational Impact

Quantitative Benefit