Pitney Bowes Revolutionizes Parcel Tracking with Fivetran

Pitney Bowes, a global technology company that simplifies e-commerce, shipping, and mailing, was facing significant challenges with its data management. The company lacked high-quality, real-time data necessary for critical business decisions. Its Enterprise Information Management (EIM) team was grappling with siloed data, lack of scalability, and inefficient tech spending. Employees were resorting to pasting data into Excel spreadsheets for executive reporting and analytics, which often exacerbated the issues. The company was also experiencing downstream problems, such as late-arriving packages that impacted Service Level Agreement (SLA) targets. They lacked the sophistication to detect delays and notify customers in time, causing reputational risk. The COVID pandemic magnified these data challenges when online shopping increased tenfold, leading to a tenfold increase in parcel volume. The company's legacy data infrastructure was unable to handle event- and email-based data operations for 800 million packages per day. The data captured was critical, but aggregating and consolidating it to the central analytics warehouse took days, making it outdated by the time it reached the leadership team.

Pitney Bowes is a global technology company that simplifies the complexities of e-commerce, shipping, and mailing. The company manages 400 million mail parcels annually across 16 distribution facilities and serves 750,000 businesses worldwide. With over 11,000 employees, Pitney Bowes is a major player in the e-commerce, shipping, and mailing industry. The company's services are critical for businesses worldwide, and its ability to manage and track parcels effectively and efficiently is key to its success. The company's recent data stack modernization has enabled it to track every individual parcel and predict changes in mail volumes, thereby forecasting labor needs on a per-facility basis.