Pioneer’s CRM and ERP now roll smoother on one cloud platform

Pioneer Motor Bearing, a family-owned company that has been repairing, manufacturing, and designing fluid-film bearings for the power generation and industrial markets for 100 years, was struggling with an on-premise ERP solution. The system was unable to provide a 360-degree view of a customer, which was crucial for improving customer relationships and providing quick access to relevant information. The company was looking for a streamlined order processing system that could seamlessly transition from RFQ to quote to sales order. However, their on-premise ERP system required them to re-enter all of the same product information. Estimating, a critical process in Pioneer's job-shop environment, still required lots of manual processes and didn't capture historical customer information in one place. Reporting was another issue. The company realized that it would take major implementation work and disruption to their business just to keep their on-premise ERP system active.

Pioneer Motor Bearing Co. is a fourth-generation family business that provides turnkey design and upgrade capabilities, and excels in rapid-response, emergency repairs of fluid-film bearings, ranging from the latest U.S. navy ships to nuclear steam turbines. The company’s customers include leading OEMs such as GE, Siemens, Westinghouse, Toshiba, Mitsubishi-Hitachi, and many more. Pioneer also serves most public and private electric utilities in the US, such as Duke Energy, Pacific Gas & Electric, Southern Company, Los Angeles Department of Water and Power, Georgia Power, and TVA.